Jira Service Management Specialist

• Own and shape the Jira Service Management platform
• Drive ITSM automation and service improvement initiatives

About Our Client

A company in the retail industry located in Cremorne.

Job Description

• Generate reports and dashboards to provide insights into service management performance.Act as the primary administrator and functional owner of Jira Service Management (JSM).
• Configure and maintain workflows, automations, SLAs, forms, queues and request types.Partner with Service Desk, Infrastructure, DevOps and business teams to deliver process improvements.
• Lead continuous improvement initiatives across ITSM and service delivery operations.
• Manage integrations between JSM and supporting enterprise platforms.
• Develop reporting dashboards, analytics and service performance insights.
• Provide governance, documentation, training and support for platform users.

The Successful Applicant

A successful Jira Service Management Specialist should have:

• 2-5 years' hands-on experience with Jira Service Management.
• Strong understanding of ITSM processes including incident, change and problem management.
• Experience designing and implementing workflows and automation solutions.
• Familiarity with JQL and reporting capabilities within Jira environments.
• Ability to engage effectively with technical and non-technical stakeholders.
• Understanding of Agile and DevOps delivery practices.
• Strong communication, documentation and collaboration skills

What's on Offer

• Opportunity to own a business-critical service management platform.
• Exposure to enterprise integrations and automation initiatives.
• Opportunity to work in a permanent role within the retail industry.

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