Auriga Spa Assistant Manager

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

Position Summary

The Assistant Manager - Auriga assists the Spa & Wellness Manager in managing the daily operations of the department, delivering high standards of Spa treatments and services to all guests. The individual is also responsible for managing and supervising, delegating tasks for Receptionists, Attendants, and Therapists and providing support in the daily operations.

The Role

Support the Spa & Wellness Manager in the day-to-day operation of Auriga Spa, ensuring exceptional guest experiences and operational excellence.

Lead and supervise Spa Therapists and Attendants, providing guidance, coaching and support to maintain consistent service standards.

Oversee Spa reception and reservations, including bookings, guest enquiries, billing and transaction accuracy.

Welcome and engage with guests, providing knowledgeable recommendations on treatments, packages and Spa facilities.

Drive revenue through upselling treatments, packages and retail products in line with departmental targets.

Conduct guest consultations and treatment assessments, ensuring all health, safety and service requirements are met.

Maintain the highest standards of guest privacy, safety, cleanliness and Spa presentation.

Monitor Spa facilities and equipment, ensuring daily checks are completed and maintenance requirements are followed up.

Manage daily opening and closing procedures, ensuring operational checklists and standards are consistently achieved.

Handle guest feedback and service recovery professionally, resolving issues promptly and ensuring a positive guest experience.

Coordinate VIP and special-attention guests, ensuring preferences are communicated effectively across the Spa and hotel.

Prepare and contribute to daily and monthly operational reports, including treatments, retail sales, inventory and guest feedback.

Support rostering and workforce planning according to business levels to ensure effective resource management.

Deliver onboarding, refresher and Forbes standards training, while mentoring colleagues and supporting their professional development.

Work collaboratively with Hotel departments and, in the absence of the Spa & Wellness Manager, take responsibility for the Spa operation and report to the Hotel Manager.

Talent Profile

At least 2 years of experience in a luxury spa or similar field.

Have good knowledge of the spa industry.

Client focus and oriented.

Experiences in a similar role in luxury hotels/resorts or the hospitality sector are preferred.

Good command of written and spoken English.

Valid working rights in Australia.

What you will receive with Capella Sydney

Embark on a venture with Australia's newest Luxury Hotel, an experience like no other.

Be a part of like-minded team members who share knowledge and have fun.

Work with beautifully crafted spaces and amenities in a Heritage building.

Complimentary hotel meals.

Uniform provided and laundered.

Ability to grow and develop within and opportunities with the group.

#J-18808-Ljbffr