Service Processing Consultant: A&G Australia (Night Shift)

## Service Processing Consultant: A&G Australia (Night Shift)Apply: A&G Park (Australia): Full time: Posted Today: End Date: October 5, 2026 (3 days left to apply): JR105655## **Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.****Job Purpose**Ensure customers receive a high quality, low effort customer experience, through processing all customer documents in a timely manner. Be available to attend to customer enquiries and achieve Key Performance Indicators in a compliant manner.**Responsibilities**Customer ManagementHelp manage customer by carrying out standard activities to complete the customer request.Building and maintaining relationships with dependencies to help assist with customer's communication. Take ownership of each customer interaction including past, current or potential needs or issues.Proactively work with Management to reduce escalations and complaints by taking ownership of issues as they arise.Respond professionally to client complaints, queries and claims within agreed timeframes to ensure customer satisfaction and retention in all interactions, striving to achieve first contact resolution.Data Collection & AnalysisExtract relevant data from information provided by others, and input it into spreadsheets or standard formats.Work Scheduling and operational complianceOrganise own work schedule in order to get the job done, coordinating with support services and completed work within TAT.Ensure that customer effort is minimised through proactive use of diary management and follow up activities.AdministrationProduce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.CorrespondenceEnsure all Business bulletins and communications are understood and actions implemented.Document ManagementCreate, organise and maintain files containing the correspondence relating to policies and matters.Document PreparationPrepare and manage claim documentation for customers.Ensure that customer documentation are processed in a timely, efficient and knowledgeable manner in support of our low effort customer experience methodologies. Be available to process documents from customers by adhering to daily rosters.Personal Capability BuildingDevelop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Seek to increase own product/process knowledge in order to provide exceptional levels of customer service. Identify personal goals, actions and development opportunities that help in the achievement of Business goals and KPI’s. Actively participate when attending development workshops.ComplianceWork within standard compliance systems and report simple non-compliance issues. Adhere to all Business and regulatory requirements and company values/principles.**Education**Grade 12 / SAQA Accredited Equivalent (Essential)**Experience**1-3 years experience in an administrative role (Essential); Experience in the Short-Term Insurance industry, preferably in a contact Centre (Advantageous).## **Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.**
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