Executive Lounge Attendant (Part-Time)

Job Description

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• 110 exceptionally discounted travel nights per year for you, your friends or family to enjoy at any of our 9000+ hotels located in 141 countries and territories around the world.
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• Discounts of up to 25-50% on products and services in participating Hilton outlets
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• Extensive range of career development opportunities including access to Hilton University training, offering more than 3000 free learning programs
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• Bonus Annual Leave days after 2 years
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• Unwavering focus on creating an inclusive environment offers growth opportunities, is driven by purpose, and allows team members to bring their best, most authentic selves to work.
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We are the Light and Warmth of Hospitality. We are HILTON.

WHAT WILL I BE DOING? \n

As an Executive Lounge Attendant, you will create memorable experiences for our Executive Lounge guests by delivering exceptional service and ensuring the smooth day-to-day operation of the lounge. Your responsibilities will include:

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• Delivering outstanding food and beverage service to Executive Lounge guests.
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• Assisting with guest check-in and check-out while responding to guest enquiries in a friendly and professional manner.
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• Creating a warm and welcoming experience for all guests, recognising VIPs and Hilton Honours members.
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• Handling guest requests and resolving concerns promptly and professionally.
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• Maintaining a clean, organised and well-presented Executive Lounge.
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• Setting up and replenishing food and beverage offerings throughout service periods.
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• Promoting Hilton Honours and its benefits to eligible guests.
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• Working collaboratively with the Front Office and Food & Beverage teams to deliver exceptional guest experiences.
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• Contributing to a positive team culture while maintaining Hilton's high service standards.
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What are we looking for? \n

We're looking for a passionate hospitality professional who is committed to delivering exceptional guest experiences.

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• A genuine passion for customer service and creating memorable guest experiences.
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• Previous experience in hospitality, food and beverage, front office or customer service (hotel experience is highly regarded but not essential).
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• Excellent communication and interpersonal skills with the ability to build rapport with guests and team members.
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• A positive, friendly and professional attitude with strong attention to detail.
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• The ability to remain calm under pressure and confidently resolve guest enquiries.
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• Strong organisational skills with the ability to multitask in a fast-paced environment.
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• A proactive approach to teamwork and a willingness to learn and grow with Hilton.
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• Flexibility to work a rotating roster, including mornings, evenings, weekends and public holidays.
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• Full Australian working rights with no restrictions.
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