Customer Engagement Assistant
Job Category: Call Centre and Customer Service
Job Description
- Training:Full-time attendance required up to 2 weeks (online)
- Location:We are open to all locations across Australia with a suitable home office - those in regional areas are encouraged to apply
- Hours:Work patterns will vary from week to week, making it ideal for someone seeking flexibility
About the role
At CSC, we support current and former Australian Government and Defence employees through some of life's most important moments. As a Customer Engagement Assistant, you'll help deliver a positive and professional experience for our customers by providing timely support across phone and email channels.
You'll be the first point of contact for CSC's members, helping them make sense of their super and providing clear, caring guidance. Whetherit's a question about their balance, a benefit, or insurance,you'll be there to support them with empathy,confidenceand clarity.
Whatyou'lldo
- Respond to inbound customer calls and emails with professionalism and care
- Process routine updates to customer records
- Issue standard customer documents and correspondence
- Assist customers with website access and general enquiries
- Maintain accurate records of customer interactions
- Work collaboratively to meet team service standards and deadlines
- Contribute to a positive, customer-focused team culture
Whatwe'relooking for
- Experience in a customer-facing role
- Empathetic,calmand confident communicator
- Quick thinker who's comfortable learning new systems and processes
- Understanding of privacy,complianceand professional standards
- This is a casual opportunity offering flexible hours. The successful candidate will work on an as-needed basis, with hours varying depending on operational requirements. We value flexibility and will work with you to provide a schedule that supports both business needs and personal commitments where possible
- Join a culture that supports and encourages a diverse and inclusive workforce, where our goal is to bea great placeto work, ensuring all people feel valued,respectedand supported
Whatyou'llget in return - A career whereyou'llbelong
At CSC,we'recommitted to more than super -we'recommitted to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.
Our gender equality strategy is more than a promise -it's a plan.We'reactively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.
We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.
We'reproud to be an equal opportunity employer - and proud of the progresswe'remaking.
Join a workplace where you can thrive, grow, and belong.
Learn more about CSC and our benefits:
about-csc/careers
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