Receptionist
Opera Apartments is a well-established residential and accommodation building located in central South Brisbane. Our onsite management team manages both short‑term and long‑term accommodation, providing professional and personalised service to our guests and residents.
We are seeking a friendly, organised and motivated Front Desk Receptionist to join our onsite team. This is a customer‑focused role suited to someone who enjoys working with people, has excellent attention to detail and can confidently manage a busy front desk environment.
About the Role
As the first point of contact for our guests, you will play an important role in creating a welcoming and positive experience from arrival through to departure. You will also work closely with our housekeeping, maintenance and property management teams to ensure the smooth day‑to‑day operation of the building.
Key Responsibilities
Welcome and greet guests in a warm, professional and friendly manner
Manage guest check‑ins and check‑outs, including providing keys/access information and explaining apartment and building facilities
Prepare and review daily arrivals and departures
Respond to guest enquiries in person, by phone and via email
Assist guests with requests, questions and local information
Liaise closely with the housekeeping team to coordinate apartment cleaning and readiness for incoming guests
Liaise with the maintenance team regarding maintenance requests, apartment issues and urgent repairs
Monitor apartment availability and ensure rooms are ready for arrival
Assist with booking enquiries, reservations, amendments and cancellations
Identify opportunities to maximise bookings, occupancy and revenue
Maintain accurate guest and booking records
Follow up outstanding payments and booking requirements where required
Handle guest concerns and complaints professionally and promptly
Assist with general reception, administration and office duties
Maintain a clean, organised and professional reception area
Follow building procedures, security requirements and company policies
Work collaboratively with the onsite management team to ensure a high standard of guest service
About You
We are looking for someone who is:
Friendly, approachable and genuinely enjoys helping people
Confident and professional when dealing with guests
Well organised with excellent attention to detail
Reliable, punctual and able to work independently
Able to multitask and remain calm in a busy environment
A good communicator with strong English communication skills
Comfortable using computers, booking systems and email
Proactive and willing to take initiative
Sales and service focused, with an interest in maximising bookings and occupancy
Experience
Previous hotel, accommodation or front desk experience is preferred, particularly experience with guest check‑in/check‑out, reservations or hotel/property management systems.
However, we are also happy to consider candidates with strong customer service, hospitality, administration or reception experience who are enthusiastic and willing to learn.
Experience with property management, hotel reservation or channel management systems will be highly regarded.
What We Offer
Join an established onsite management team
A varied role combining reception, guest service and accommodation operations
Opportunity to develop skills across hospitality, property management and accommodation
Supportive and professional working environment
Opportunity for career development within the onsite management team
If you are friendly, organised and enjoy creating a great experience for guests, we would love to hear from you.
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