Technical Sales and Training Representative – Wet Area Systems

Technical Sales and Training Representative – Wet Area Systems

ARDEX is a global leader in innovative building solutions, trusted by trade professionals for more than 70 years. Across our ARDEX, wedi, and Dunlop brands, we provide market-leading products for tiling, waterproofing, flooring, and construction systems, backed by industry-leading technical expertise and training. At ARDEX, our people are at the centre of everything we do. We foster a collaborative, values-driven culture focused on innovation, integrity, and continuous improvement.

The Opportunity

We're looking for a passionate and driven Technical Sales and Training Representative to join our Victorian team. You'll be based at our new ARDEX Academy in Campbellfield, Melbourne. This hands-on, field-based role combines technical sales, on-site support and training delivery. You'll help grow the market for our wet area systems across ARDEX, wedi and Dunlop.

You'll spend your time in the market with builders, installers and designers. You'll run demonstrations and training at the new Campbellfield Academy, on customer sites and at trade events, and turn opportunities into long-term partnerships. This is a chance to help shape training in Victoria from the ground up. If you enjoy sharing knowledge, solving technical problems and working in the construction industry, you can grow your career here with a global market leader.

Key Responsibilities

Grow the Victorian wet area systems market through targeted customer engagement, project support and early involvement in projects, providing guidance on system selection and installation.

Build and maintain trusted relationships with builders, installers, designers, project stakeholders and internal teams, while providing a high level of customer service and support.

Deliver engaging product demonstrations, toolbox talks and structured training at the ARDEX Academy in Campbellfield, on customer sites and at industry events, while contributing to the ongoing development and improvement of training programs and materials.

Provide frontline technical support, troubleshooting and practical problem-solving to assist with successful on-site application, including technical enquiries, product investigations, testing and complaint resolution.

Work collaboratively with Sales, Specification, Customer Service, Technical and Brand teams to deliver a seamless customer experience and support project outcomes.

Represent ARDEX at trade shows, customer forums and industry events, while maintaining strong knowledge of industry standards, building codes and best-practice application methods.

Capture and communicate market insights and customer feedback, maintaining accurate activity, customer and project records within CRM.

The Ideal Candidate

Experience in technical sales, technical support, specification or training in construction, tiling, waterproofing or building materials

A hands-on trade or technical background (highly regarded)

A strong understanding of builder workflows and on-site environments

The ability to turn technical information into clear, practical advice

Confident presentation and communication skills, and the ability to engage diverse audiences

Comfort delivering both classroom-style and practical hands-on training

A proactive, customer-first mindset with strong problem-solving skills

A current driver's licence and willingness to travel across Victoria

Why Join ARDEX?

At ARDEX, our values guide everything we do:Build Belonging, Fuel Passion, Drive Innovation, Embody Integrity, and Embrace Responsibility.

We are a global family-owned company with a diverse range of opportunities, both locally and abroad. We offer a competitive salary, ongoing training, and genuine career development opportunities. We take great pride in the efforts of our team members who create a supportive team environment and make ARDEX Australia such a great place to work.

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