Senior Business Analyst - Digital Portfolio - Courts, Tribunals and Service Delivery

Senior Business Analyst - Digital Portfolio - Courts, Tribunals and Service Delivery

$133,348 - $146,945 a year

Full time, Casual/Temporary

1d ago , from Department of Communities and Justice NSW

Salary – Clerk Grade 9/10 $133,348.00 - $146,945.00, Plus Superannuation and Leave Loading

Your role

The Senior Business Analyst will work as part of a multi-disciplinary team responsible for digital product definition, design, development, implementation, and delivery. The role is responsible for gathering, reviewing and analysing business intentions, services, processes and information needs to identify and document changes for business solutions and enhancements.

What you’ll do

• Lead and deliver business analysis activities for approved initiatives, translating business needs into clear requirements and practical solutions.
• Analyse processes, services, data and customer insights to identify opportunities for improvements, enhancements and new business solutions.
• Monitor product performance and health, using customer feedback and reporting to provide recommendations that support informed decision-making.
• Build and maintain strong stakeholder relationships, using effective communication, consultation and negotiation to define requirements and drive outcomes.
• Contribute to project/ product delivery activities including requirements gathering, business specifications, change management, user acceptance testing, training and implementation planning.
• Provide clear, plain-language advice on technical concepts and emerging trends, while continuously improving business analysis practices and managing competing priorities.

What we’re looking for

• Business Analysis & Problem Solving – Analyse business needs, processes and data to identify issues, define requirements and recommend practical solutions.
• Stakeholder Engagement & Influencing – Build strong relationships, communicate effectively, negotiate outcomes and manage diverse stakeholder expectations.
• Product / Project Delivery – Support successful delivery of initiatives through planning, requirements gathering, testing, implementation and continuous product improvement.
• Adaptability & Strategic Thinking – Manage competing priorities, respond to changing business demands, embrace new technologies and drive continuous improvement.
• Qualifications in a relevant area or demonstrated relevant professional experience.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Applications close 12 October 2026 at 11:59pm AEST

Interviews will be held on 23 October 2026.

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Tracy Gibb, Products Manager via email **********@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Matthew Oakley via **************@dcj.nsw.gov.au.

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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