Compliance Officer

Job Description

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The Compliance Officer keeps Novatti’s day-to-day compliance running, as the operational engine of the Risk & Compliance team. Reporting to the Head of Risk and Compliance and working closely with the Senior Compliance Officer, you deliver the core programme of work: customer due diligence, onboarding, chargebacks, IFTI reporting, and AML/CTF and fraud monitoring.

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You’ll be hands-on with the team’s new automation, reviewing and refining what it produces rather than re-keying it, and you provide the cover that keeps core tasks resilient. You escalate the complex and higher-risk matters to the Senior Compliance Officer, with senior support close by. It’s a role to learn fast and grow in: you bring a solid KYC/AML grounding, an eye for detail, and a genuine appetite to work alongside AI tooling.

Operational compliance (core) \n

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• Run OCDD and CDD remediation and new-business KYC, collecting, verifying and assessing customer information to defined standards.
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• Prepare and lodge IFTI reporting to AUSTRAC, and support SMR preparation.
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• Carry out AML/CTF, sanctions and PEP screening, plus day-to-day transaction and fraud monitoring, triaging alerts and escalating genuine risks.
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• Manage chargebacks and disputes end to end, in line with Visa and Mastercard scheme rules.
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Regulatory, scheme and privacy support \n

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• Support the AFSL and CAR programme, maintaining records and helping with authorisations, monitoring and reporting.
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• Help keep us aligned to card-scheme rules, and assist with scheme and regulatory reporting.
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• Support privacy and data obligations (Privacy Act, GDPR), and data-breach response as directed.
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• Keep accurate records and audit trails across the group’s entities and geographies.
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AI and automation uplift \n

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• Use the team’s automated OCDD/CDD, chargeback, IFTI and onboarding workflows day to day, reviewing and validating what the tooling produces rather than re-keying it.
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• Flag exceptions, false positives and edge cases so the automation keeps getting better.
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• Take part in hands‑on training and upskilling as the role grows, and help embed the new ways of working.
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Working with the team \n

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• Escalate complex, higher-risk or novel matters to the Senior Compliance Officer or Head of R&C.
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• Provide operational cover across core tasks to reduce single points of failure in the team.
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• Keep clear, open communication with the team and the wider business.
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What success looks like at Novatti \n

Our success comes from making complex payment processes simple, delivering tailored solutions and insight‑led support that sets us apart. You play a vital role in making that happen.

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That promise carries a mindset we all share: winning new customers is Novatti’s entire mission, not the role of a single team. Sales belongs to every one of us, and every role plays a part in winning, keeping, and growing customers. Every interaction is a chance to show customers they chose well and to give them every reason to stay.

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To deliver on this promise, you’ll need to be a resourceful problem-solver, curious, capable, and always growing. Stay hungry to learn, stay ready to help, and be the trusted guide that Novatti and our customers rely on.

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