Passenger Services Delivery Agent

Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Brisbane International Airport!

As a Passenger Service Delivery Agent, you'll work in a fast-paced team environment handling check-ins, passenger services, and gate duties while ensuring safety, compliance, and excellent customer service. You'll also support smooth aircraft turnarounds and help deliver strong results for our airline clients.

We are currently recruiting Passenger Services Agents on a Part-Time basis.

Please note that applicants must be available to work across a 24/7 roster, seven days a week. In return, we offer many benefits including paid parking and fully paid uniforms.

What You'll Be Doing:

• Delivering a high standard of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner, at all times
• Carry out passenger check in duties and other duties commensurate with the passenger service for customer airlines
• During disrupted or delayed services
• That require special assistance
• In wheelchairs to and from aircrafts
• Forwarding/delivering of baggage to passengers
• Ensure all procedures are carried out within the regulations as set out by the individual requirements of client airlines and upholding our dnata Safety standards
• Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements
• Liaise professionally with internal and external clients and stakeholders, upholding and maintaining dnata's professional and positive image

What You'll Receive as an Employee:

• Free Parking
• 5 weeks annual leave
• Competitive rates with excellent shift penalties
• Uniform and ASIC provided;
• Opportunities for career progression and growth within the business.

What We’re Looking For:

• You have 1 - 2 years' experience in a customer service-oriented role, great communication skills and be capable of upholding dnata's high standards and image
• You have full working rights in Australia and willingness to complete a police check, medical and attain Border Force clearance
• You can work unsupervised at times and in a changing and fast paced team environment and have experience in high volume, personalised customer service experiences. You are also capable of dealing with tricky conversations and situations professionally.
• You have high level computer skills
• You are motivated and a team player, who is capable of committing to rostered shifts spanning 24 hours / 7 days a week including morning, evenings and weekend

dnata is a leading global air services provider delivering safe, efficient and seamless ground handling services across Australia, including passenger services, ramp and baggage handling, and cargo operations across major airports nationwide. We support some of the world’s largest airlines, combining safety, efficiency, and teamwork to keep aircraft, freight, and passengers moving seamlessly.

dnata is a leading global air and travel services provider. We offer a wide range of quality and safe ground handling, cargo, travel, catering and retail services, contributing to a memorable travel experience in the air and on the ground. If it’s part of the journey, it’s part of the portfolio.

Please note that only successful candidates will be contacted. If you have not received a response from us within the closing date from applying, please assume you have been unsuccessful.

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