Experienced Rostering Coordinator: Aged and Disability Services - Community Care
Experienced Rostering Coordinator: Aged and Disability Services - Community Care
Care to Careis recruiting for an experiencedRostering Coordinator to join our existing scheduling team in this full-time role. You will be responsible for the coordination and scheduling of our support workers,operating across Brisbane. After initial training, you will be working on a rotational roster(9 day fortnight, working alternating weekends) and some elements of work from home (weekends). During the week, you will be based in one of our offices (Cannon Hill or Manly).
Join a fast growing, locally owned and operated company
Enjoy a challenging role with plenty of variety and reward
Become part of a strong, multi-disciplinary team
Make a meaningful contribution to our community
The successful candidate will be a strong communicator, comfortable with managing client expectations and confident speaking with people from all walks of life. Your administrative experience will have provided you with a flexible, but systematic approach to your work. With a keen eye for detail, and the ability to prioritise and problem solve under pressure, you thrive on the challenge of filling shifts.
About the Organisation:
Care to Care is a registered NDIS & approved Support at Home provider, delivering in-home assistance to Aged and Disabled clients, enabling them to live their lives independently in their own homes. We pride ourselves on our personalised delivery of high quality services.
You will experience a pleasant working environment, led by passionate and involved owners. You’ll be surrounded by people who love what they do and enjoy making a positive impact on the lives they touch.
Main Duties:
Develop and manage care service schedules, considering each client’s individual needs and matching with support workers’ skills and geographical locations
Arrange replacement staff to cover sick and annual leave, and planned or unplanned absences and ad hoc shift changes
Ensure compliance, cost optimisation as well as a focus on client and support worker satisfaction
Receive client feedback, enquiries and complaints, and respond as required
On-call: on a rotational roster (remunerated separately), shared with the other scheduling coordinator and the rest of the team
Administrative activities, using the Care Management System
Key requirements:
Ideally, 3+ years’ experience in service coordination, scheduling/rostering –with multiple Client Management Systems/software applications
Experience with scheduling mobile workers in the in-home/community care environment
Working knowledge of SCHADS and Nurses Awards will be beneficial
Ideally, working knowledge of Support at Home and NDIS programmes
Ability to prioritise, coordinate and resolve enquiries/rescheduling in a high‑pressure environment
Proactive and logical problem‑solving skills with high attention to detail
Excellent interpersonal, telephone and collaboration/influencing skills
Excellent time management skills and a sense of urgency
Strong client service focus – must be a team player
Experience in office administration, including advanced computer skills (Outlook, Word, Excel)
We offer a competitive remuneration package, in line with qualifications and experience under the relevant award with an additionalabove-award premium. On-call is remunerated in addition.
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