Medical Receptionist

3–4 days per week | Approximately 25–34 hours

Rostered shifts are generally worked between 8:00am and 6:00pm Monday to Friday. Flexibility to work across these hours is important.

Rail Trail Medical is an independent, doctor-led general practice located in Leongatha. Since opening in March 2026, our practice has continued to grow and now supports more than 5,000 registered patients, with a dedicated team of GPs, nurses and administrative staff.

Due to continued growth, we are expanding our reception team and are seeking a professional and enthusiastic Medical Receptionist to join us on a part-time basis.

This role would suit someone who enjoys working in a busy environment, values accuracy and attention to detail, and takes pride in providing excellent service to patients.

About Us

At Rail Trail Medical, our vision is:

Healthier Patients, Healthier Families, a Healthier Community and a Healthier Healthcare Team.

We are proud to be a locally owned, independent, doctor‑led practice focused on providing high‑quality healthcare for our community. Our workplace culture is built on competence, compassion and connection, and we are committed to delivering compassionate, patient‑centred care.

About the Role

As a Medical Receptionist, you will play an important role in creating a welcoming and professional experience for our patients while supporting the smooth and efficient day-to-day operation of the practice.

Your responsibilities will include:

• Greeting and assisting patients in person and over the phone
• Managing appointment bookings, recalls and patient enquiries
• Processing Medicare, DVA, TAC and WorkCover billing where applicable
• Managing patient registrations and maintaining accurate patient records
• Supporting doctors, nurses and the broader practice team
• Handling confidential patient information with professionalism and discretion
• Following established practice systems, procedures and compliance requirements
• Contributing to a positive, respectful and supportive team environment

About You

We are looking for someone who is:

• Professional, dependable and well‑presented
• Friendly and approachable, with excellent communication skills
• Organised and able to manage competing priorities
• Calm and efficient in a busy environment
• Committed to accuracy and attention to detail
• Comfortable following established processes and procedures
• A positive team player who enjoys supporting colleagues
• Committed to providing a high standard of service to our patients
• Looking for a long‑term opportunity and keen to become a valued member of our team

We are looking for someone who will contribute positively to our team culture and share our commitment to competence, compassion and connection.

Skills and Experience

Experience in medical reception or healthcare administration would be highly regarded, particularly experience with:

• Medicare, DVA, TAC and WorkCover billing and claiming
• Best Practice software
• Patient record management and confidentiality requirements

Previous medical or healthcare experience is not essential. We are equally interested in candidates with strong administration, reception or customer service experience who demonstrate the right attitude, professionalism and willingness to learn.

Why Join Rail Trail Medical?

• Be part of a growing and well‑supported healthcare team
• Work alongside a dedicated team of GPs, nurses and administration staff
• Join a workplace that values teamwork, respect and professionalism
• Contribute to making a positive difference in the health of our community

If you are passionate about providing excellent patient service and would like to become part of a supportive and growing healthcare team, we would love to hear from you.

Applications close Sunday 25 October 2026, however applications will be assessed as they are received and the position may be filled prior to the closing date if a suitable candidate is identified.

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