Customer Service Officer
Rock 'n' Soil is a dynamic and vibrant landscaping supplies business that prides itself on delivering exceptional customer service. If you have a passion for providing 5-star service and enjoy working in a fast-paced environment, we want to hear from you!
About the Role:
As a Customer Service Officer, you will be the face of Rock ‘n’ Soil, assisting our walk‑in, phone, Podium, and online customers. You will provide expert product information, process purchases, and ensure timely delivery dispatches. This is a hands‑on role where excellent customer service and attention to detail are key!
Key Responsibilities:
Customer Service and Sales: Provide outstanding service to all customers (walk‑ins, phone, Podium, and online), ensuring a 5‑star experience every time.
Product Knowledge: Familiarise yourself with all our products and provide accurate advice to customers.
Sales Targets: Actively look for opportunities to recommend and sell our products.
Order Processing: Manage the processing of sales through POS and CIN7, handling online and B2B orders, ensuring zero errors at settlement.
Dispatch Management: Ensure smooth and efficient dispatch of deliveries, liaising with drivers and tracking deliveries for accuracy.
Administrative Support: Balance tills, maintain the sales office, and ensure stock levels are monitored. Assist with general office duties to keep operations running smoothly.
Health & Safety: Adhere to all health and safety standards to ensure a safe working environment.
About You:
You’re a vibrant, enthusiastic, and reliable individual who thrives on delivering excellent service. You are punctual, knowledgeable, and enjoy working in a team‑based environment. Your ability to manage multiple tasks and work efficiently under pressure will help you succeed in this role.
Excellent customer service and phone skills.
Previous retail or sales experience.
Strong computer and administrative skills.
Ability to multitask in a busy environment.
Knowledge of landscaping and garden supplies.
Why Rock ‘n’ Soil?
Be part of a supportive and fun team.
We believe in delivering 5‑star service, and we want someone who shares that passion.
Join a reputable company with a strong focus on community and teamwork.
Availability:
As a casual Customer Service Officer, this role requires availability throughout the week and sometimes at weekends. Currently, we are seeking someone for Monday and Tuesday shifts, with additional shifts on the days when needed on a week‑by‑week basis.
Rock ‘n’ Soil is committed to maintaining a safe, supportive, and inclusive work environment for all our team members.
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