Administration Specialist – Client & Telephone Support
Administration Specialist – Client & Telephone Support
This is a fast-paced, high-energy role. You'll be the voice of multiple Australian businesses, answering calls, managing communications, and keeping everything running smoothly from our Goulburn office. No two days look the same. This role begins as a casual position for the first three months, with a review at that point and a permanent full-time offer on the table for the right person. This is a strictly office-based role. Remote work is not available.
Key responsibilities
- Answering a high volume of calls on behalf of multiple businesses in a professional, prompt, and confident manner
- Taking accurate messages, directing enquiries, and following up where needed
- Managing inboxes, calendars, bookings, and client communications
- Handling scheduling, document control, quoting support, and software setup
- Working across a range of CRMs, platforms, and job management systems
- Maintaining accurate records and detailed correspondence
- Building strong, long-term client relationships
- Supporting the wider team during peak periods or absences
- Data entry and general administrative support
About you
- Year 12 completion
- One to two years' experience in a busy office or call-handling environment
- Confident high-volume phone manner, this is a core part of the role
- Strong verbal and written communication skills
- Proficiency with computers and software, with the ability to pick up new systems quickly
- Willingness to obtain a National Police Check
- Love a busy phone and don't miss a beat when the calls stack up
- Stay cool, calm, and professional in a fast-paced environment
- Can switch between tasks and clients without losing focus or quality
- Take pride in making every caller feel heard and well looked after
- Monday to Friday, shifts between 7:00am and 6:00pm, no weekends
- Above-award wages
- Genuine career progression as our business grows
- Strong training and upskilling culture
- Team bonding activities chosen by the staff
- A fun, supportive, and collaborative workplace
- Work alongside driven, career-focused professionals
About us
At Dream Admin Services, we're Your Business Solutions Experts delivering high-quality bookkeeping, administration, HR, virtual reception, and personal assistance to businesses across Australia. We're professional, efficient, and easy to deal with, and we treat every client's business as if it were our own.
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