Fulfilment Operations Co-worker

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

• $29.65 per hour base rate (Monday to Friday, 7:00am to 6:00pm)
• $44.49 per hour Sunday rate (9:00am to 11:00pm), plus above-award pay and applicable penalty rates, including weekends and public holidays
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Free benefits membership (savings and discounts across retailers and service providers)
• Novated leasing and EV subscription options
• Superannuation salary sacrifice
• Fitness Passport membership available
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information

• These positions are temporary part-time roles, supporting tasks such as picking and preparing customer orders for handout or delivery & customer order support. These roles offer 40 hours per fortnight and work on a rotating roster between 6:00am and 9:30pm.
• Positions available in early morning stock replenishment are a mix of permanent part time and temporary part-time contracts, offering 40 hours per fortnight. You will work on a rotating roster between 2am- 12pm.
• Availability to work 3 out of every 4 weekends, including both Saturday and Sunday
• The temporary contracts are scheduled to conclude in February 2027.

About this work area

As a Fulfilment Operations Co-worker your responsibilities will include, but are not limited to:

• Picking, packing and checking of products in line with in-store and/or online customer orders within set KPIs.
• Hand out Click & Collect orders, organise deliveries, and resolve order-related issues.
• Monitoring inventory levels, conducting stock counts and investigating discrepancies to help maintain inventory accuracy.
• Moving and handling goods safely using equipment such as pallet jacks and other material-handling equipment.
• Restocking furniture and home furnishing products, from smaller accessories through to larger flat-packed items.
• Using handheld devices and digital systems to manage stock movements and replenishment tasks.
• Maintaining clean, organised and safe warehouse and sales floor areas.
• Following IKEA safety procedures, operational standards and ways of working at all times.

We're looking for people who enjoy staying active, working as part of a team and delivering great results in a fast-paced environment.

November to January is one of IKEA's busiest trading periods. To support our customers during this time, we prefer co-workers not to plan holidays during these months and to maintain availability throughout the peak period.

You are or have:

• Experience in warehouse, logistics, replenishment, retail or other operational environments (highly regarded but not essential).
• A collaboratively mindset and can communicate confidently with co-workers across different teams.
• Strong attention to detail and takes pride in completing tasks accurately.
• A customer-focused approach, with strong customer service skills and a genuine motivation to create positive customer experiences.
• Organised, reliable and able to prioritise competing tasks effectively.
• Physically capable of repetitive lifting, manual handling, bending and moving stock safely throughout a shift.
• Comfortable using digital tools, handheld devices and inventory management systems.
• A strong commitment to workplace safety and following established processes.

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