Terminal Operations Specialist

This is a role with real reach. As Koch Fertilizer Australia continues to grow, the Terminal Operations Specialist will play an important role in optimising how product moves into, through and out of our terminals, while protecting product quality and delivering an exceptional customer experience.

You will work closely with our 3PL partners to understand terminal operations, equipment and loading/unloading processes, identify operational challenges and drive improvements that help product move safely, efficiently and reliably through the network. No two days will look the same. You’ll support terminal optimisation initiatives, lead quality variations end to end, identify opportunities to improve operational processes and develop training that helps prevent problems from recurring.

Working alongside our 3PL partners within our Principle Based Management® (PBM) environment, your impact will come from the relationships you build, your understanding of operations and your ability to turn opportunities into practical improvements. We are looking for someone with a collaborative, hands‑on approach who understands operational environments and is motivated to continuously improve how work gets done.

Our Team

We are a small team, and every role plays an important part in how we deliver for our customers. Your contribution will be valued and visible.

You will be part of the Operations Team, reporting to the GM Operations and working closely with Supply and Capacity Planning, Marketers, Customer Experience and our 3PL partners to support terminal operations, optimisation, quality and continuous improvement initiatives.

What You Will Do

• Understand and optimise how product is received, handled, stored, loaded and dispatched through our terminals.
• Work closely with 3PL partners to understand terminal equipment, loading and unloading processes, operational constraints and opportunities for improvement.
• Identify and drive terminal optimisation and efficiency improvements across all sites.
• Partner with our 3PL providers to identify opportunities, solve operational problems, implement solutions and measure the value created.
• Identify opportunities to improve product flow through terminals while balancing operational requirements, product quality and customer expectations.
• Manage quality variations from initial reporting through investigation, resolution, monitoring and closure.
• Develop and maintain training programmes that build operational capability across the network and prevent recurrence.
• Prepare KPI reporting and provide timely, accurate communication to customer‑facing teams and stakeholders.
• Contribute to the ongoing development and improvement of quality systems, operational processes and standards.
• Travel to terminals as required to understand operations firsthand, support continuous improvement initiatives and build strong working relationships.
• Leverage AI, digital tools and technology to identify opportunities, streamline processes and drive improvements across operational systems and ways of working

Who You Are (Basic Qualifications)

• Experience working in terminal operations, bulk handling, distribution, logistics, manufacturing, warehousing or a similar operational environment.
• Practical understanding of operational equipment and/or material loading, unloading and product handling processes.
• Experience identifying operational issues and implementing process or efficiency improvements.
• Excellent communication and relationship‑building skills, with the credibility to influence outcomes across partner organisations.
• A methodical approach to problem solving and root cause analysis.
• Proficiency with standard business software applications and experience working with operational or quality systems.
• A bias for improvement. You notice what others walk past and see opportunities through to measurable results.

What Will Put You Ahead

• Experience in terminal operations, bulk materials handling, fertiliser, ports, logistics or industrial distribution environments.
• Experience working with conveyors, loaders, hoppers, storage facilities, ship/truck loading or other bulk material handling equipment.
• Experience working with third‑party logistics or outsourced operational partners.
• Formal qualification in Operations, Supply Chain, Engineering, Quality Management, Training & Assessment (e.g. Cert IV TAE), Business or a related discipline.
• Strong analytical and problem‑solving skills with a continuous improvement mindset.
• Familiarity with Principle Based Management® or a comparable values‑based operating framework.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch Ag & Energy Solutions company, Koch Fertilizer delivers a full line of fertilizers designed to boost crop performance and help growers reach their yields. Our team also brings logistical expertise and a wide range of invaluable services, from delivered freight and logistics capabilities to online shipment tracking

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

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