Quality Officer - Aged Care

About the Company:

Located in the northern Brisbane suburb of Bald Hills, PM Aged Care is a 60 bed facility providing highly accredited residential and respite care for over 25 years. Offering a safe and welcoming home for all our residents, our mission has always been to have a positive impact on the well being of our residents and to care and support one another like family.

About the Role:

We are seeking an experienced and proactive Quality Officer 3 days a week (part time or casual) to develop quality, compliance, governance and resident outcomes.

Reporting to the General Manager you will support a culture of continuous improvement, ensuring that care and services are evidence-based, and responsive to individual needs.

Key responsibilities

• Monitor and ensure compliance with the Strengthened Aged Care Quality Standards
• Coordinate accreditation processes, audits, and regulatory submissions
• Maintain and review policies, procedures, and governance systems
• Ensure documentation meets legislative and organisational requirements
• Lead and coordinate continuous improvement activities across the service
• Analyse quality indicators (e.g., incidents, complaints, clinical data)
• Identify trends, risks, and opportunities for improvement
• Implement and monitor corrective and preventive actions
• Oversee incident management systems, including reporting, investigation, and follow-up
• Support risk assessments and mitigation strategies

About you

• Relevant qualification in Nursing, Health, Quality or related field
• Current Police Check
• Experience in aged care quality, compliance or clinical governance
• Sound knowledge of the Strengthened Aged Care Quality Standards
• Strong understanding of risk management and continuous improvement systems
• Excellent communication, organisational and analytical skills
• Strong attention to detail and critical thinking
• Ability to analyse data and drive improvements
• Commitment to person-centred and culturally safe care
• Have sound knowledge of different relevant IT systems for example Microsoft Office
• Competitive Salary including Salary packaging benefits
• Strong team and supportive environment
• Opportunity for personal growth

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