Communications and Digital Engagement Officer

Communications and Digital Engagement Officer

Laverton Community Integrated Services – Laverton VIC

Laverton Community Integrated Services (LCIS) is seeking a creative, digitally savvy, and community-minded Communications and Digital Engagement Officer to drive our digital presence and amplify our community impact. This hands‑on position is responsible for designing dynamic digital content, managing online platforms, and leading community engagement initiatives across our Children's Centre, Neighbourhood House activities, Community Development initiatives, and organisational events. Working closely with managers and staff, you will capture stories, photographs and videos that showcase the positive impact of LCIS while ensuring all communications reflect the organisation's values, branding, privacy obligations and child‑safe standards.

Key responsibilities

• Manage, maintain, and grow LCIS's social media platforms (Facebook, Instagram, LinkedIn) and website. Develop and schedule multi-channel content using a strategic digital content calendar.
• Attend community programs and events to capture professional photographs, short‑form videos, and success stories that foster audience interaction and community connection.
• Produce digital assets, e‑newsletters, brochures, flyers, posters, promotional materials, and annual report content.
• Maintain website content using WordPress, applying SEO principles and digital accessibility standards to optimize searchability and user experience.
• Monitor digital channel engagement, track key metrics using analytics tools (e.g., Meta Business Suite), and deliver monthly reports on audience reach and growth.
• Ensure all digital content—particularly involving the Children's Centre, children, families, and vulnerable community members—strictly adheres to privacy legislation, child‑safe standards, and media consent protocols.
• Maintain a digital library of multimedia assets and ensure all external communications reflect LCIS branding and values.

About you

• Qualifications or relevant experience in Communications, Digital Media, Marketing, Graphic Design, or a related discipline.
• Strong background in social media management, content creation, social scheduling, and audience engagement tools (e.g., Meta Business Suite).
• Experience updating and managing WordPress websites, including basic SEO and digital accessibility principles.
• Proficiency with Canva, Adobe Creative Suite, or similar graphic design and video editing software.
• Hands‑on photography, short‑form video creation (Reels/TikTok/Shorts style), and compelling storytelling abilities.
• Understanding of privacy legislation, child‑safe practices, and obtaining proper media consent, particularly within early childhood and community services (or ability and willingness to quickly learn).
• The ability to work collaboratively with multiple teams and manage competing priorities.
• Current Victorian Driver Licence, Police Check, a current Employee Working with Children Check, and national child safety training.
• An understanding of community services and working within a not‑for‑profit environment (desirable).

About us

Laverton Community Integrated Services (LCIS) operates across a diverse range of community programs across Melbourne's western suburbs.

#J-18808-Ljbffr