Team Leader, Workplace Services Bendigo Gov Hub

Department of Government Services – Greater Bendigo VIC

About Us
The Department of Government Services (DGS) wasestablishedon 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government.We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses.We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

Business Operations Services

The Business Operations Services team is responsible for the health of shared service delivery. They ensure standard operating procedures are designed to meet agreed service levels and that all teams adopt automations and standardisation of shared service processes.

They bring togethercritical processesand service support forrunning our shared service offering, enabling operations toleverageshared platforms and standardised processes to deliver high performing services to government and customers.

About the role

You will be responsible for leading a team providing Concierge and workplace services to the Galkangu GovHub in Bendigo. Ensuring that occupants and their visitors are supported and receive high quality workplace services. Galkangu is occupied by Victorian State government departments and agencies as well as the City of Greater Bendigo. Your role includes managing the shared spaces environment including meeting rooms (including AV), collaboration spaces, training rooms, quiet spaces, project rooms, wellness areas, and other working spaces which have been designed to provide a modern, adaptive, and flexible working environment. You will work collegially with the Facilities Manager and onsite security staff to provide clients with holistic building services.

Key Accountabilities

• Lead and serve as a member of the Workplace Services team, you will be responsible for the management of the shared amenity environment at client occupied buildings in DGS’s portfolio.
• Initiate and maintain effective relationships with stakeholders, including senior DGS staff and key external stakeholders, to understand their issues with a focus on ensuring all operational service delivery issues are responded to efficiently and effectively
• Minimise escalations into DGS by responding and resolving complaints and escalations by negotiating satisfactory outcomes with clients.
• Identify and develop solutions for operational service delivery issues and implement business improvement opportunities and processes to benefit DGS, occupants and clients.
• Maintain up to date knowledge of DGS services, teams and associated processes to be able to assist clients competently on how to access services.
• Other duties as directed that are not listed in the position description, but which are consistent with a position of this grade and skills requirement.

Desirable requirements

• Knowledge of AV systems and basic troubleshooting skills.

This is an ongoing position. The position is only open to applicants with relevant rights to work in Australia.

For more information and the key selection criteria, please see the Position Description.

To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred candidates willbe requiredto complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy whichstrongly recommendsall DGS employees be fully vaccinated.

DGS actively promotes diversity,inclusionand an equalopportunityworkplace.All roles at DGS can be worked flexibly, however it may differ from role to role.

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