Credit Control Officer

Location: Adelaide CBD, SA 5000
Salary Package: Negotiable

Role Highlights

This is an excellent opportunity for an experienced Credit Control Officer or Accounts Receivable professional to take ownership of debt recovery across a dedicated Homecare and NDIS portfolio. Reporting to the Transactional Services Team Leader, you'll be responsible for proactively managing outstanding accounts, reducing aged debt and working closely with internal stakeholders to resolve complex billing and payment issues.

You'll join a collaborative finance team where you'll have the opportunity to build strong relationships across operational teams, manage sensitive conversations professionally and contribute to improving debt collection processes and financial outcomes across the organisation.

Organisation

Join a well-established and respected organisation within the healthcare and community services sector, committed to delivering quality support and services to individuals and the wider community. With a strong focus on people, collaboration and positive outcomes, the organisation offers a supportive and inclusive environment where your work will make a meaningful difference.

Responsibilities

• Manage and proactively follow up outstanding debts across Homecare and NDIS portfolios
• Undertake collection activities via phone, email and written communication
• Monitor aged debt and implement strategies to improve collection outcomes
• Negotiate and manage payment arrangements within delegated authority
• Follow up broken payment arrangements and raise complex or high‑risk accounts where required
• Reconcile accounts and investigate discrepancies impacting outstanding balances
• Work closely with internal finance and operational teams to resolve billing and debt‑related issues
• Maintain accurate records of collection activities, payment arrangements and account status
• Communicate professionally and respectfully with clients, representatives and other stakeholders regarding outstanding balances
• Identify and elevate potential financial risks, disputes and bad debts
• Support external debt recovery processes and referrals where required
• Contribute to continuous improvement initiatives aimed at improving collection rates and reducing aged debt

Candidate Profile

You will have previous experience in credit control, debt collection, accounts receivable or a similar finance position, with demonstrated experience managing aged debt and recovery processes. You're confident having difficult or sensitive conversations, possess strong negotiation skills and are comfortable balancing effective debt recovery with maintaining positive stakeholder relationships.

You'll have strong attention to detail, excellent organisational skills and the ability to investigate discrepancies and identify the underlying causes of outstanding debts. Experience within healthcare, NDIS, Homecare, workforce or professional services environments will be highly regarded, but is not essential.

What's on Offer

This is an excellent opportunity to join a respected organisation where you'll play an important role in supporting financial sustainability and cash flow across key service portfolios. You'll enjoy a role with genuine ownership of your portfolio, exposure to a broad range of stakeholders and the opportunity to contribute to process improvements within a collaborative finance team.

Salary is negotiable based on experience.

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