Front of House - Service Attendant
This is a front counter supervisory position in a food service environment. You will run the front counter during shifts, allocate tasks, and keep queues moving. You will be responsible for opening and closing the store, including floats, till reconciliation, security, and checklists. You will train and direct service attendants on service standards, POS, and food safety. You will manage Uber Eats and delivery orders, resolve missed, delayed, or incorrect orders, handle customer questions and complaints, and escalating to the owner where needed. You will monitor front of house stock levels and flag shortages, serve customers, take orders, and process payments. You will assemble and pack orders, prepare drinks and sides, and undertake cleaning, restocking, and basic food prep as required.
Key responsibilities
- Run the front counter during the shift, allocate tasks, keep queues moving
- Open and/or close the store: floats, till reconciliation, security, opening and closing checklists
- Train and direct service attendants on service standards, POS and food safety
- Manage Uber Eats and delivery orders, resolve missed, delayed or incorrect orders
- Handle customer questions and complaints, escalating to owner where needed
- Monitor front of house stock levels and flag shortages
- Serve customers, take orders, process payments
- Assemble and pack orders, prepare drinks and sides
- Cleaning, restocking, basic food prep as required
About you
- Available weekends and evenings
- Calm and clear-headed during a rush
- Confident giving direction to other staff
- Reliable and punctual, sets the standard for the team
- Experience in food service, supervisory or 2IC experience preferred
- Food Safety Handler certificate or willingness to complete one
- Able to stand for a full shift and lift up to 15kg
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