Client Support Officer
Job Type: Permanent position | Part time position
Job Description
Your New Role An exciting opportunity for an experienced Client Support Officer to join an established software business in a part-time (20 hours per week, across 5 days), 100% remote, work from home role.
You’ll provide day-to-day customer support, user assistance, online training and administration, helping clients get the most out of the company’s software platform. This is a great opportunity for someone from customer service, client support, help desk or administration who enjoys problem solving, building relationships and working independently.
Benefits
- 100% remote / work from home anywhere in Australia
- Part-time role, 20 hours per week across 5 days
- $80,000 - $95,000 + super pro rata
- Flexible start and finish times
- Monday to Friday role
- No commute or office attendance required
- Join an established software business supporting clients across ANZ
Responsibilities
- Providing timely and effective client and customer support
- Responding to user queries and providing clear solutions
- Delivering and assisting with online client training
- Supporting clients with the use of the software platform
- Maintaining and improving customer support resources
- Building strong relationships with clients and internal teams
About You
- Experience in customer service, client support, technical support, administration or help desk support
- Self‑motivated and comfortable working independently in a fully remote environment
- Experience working with accountants or accounting professionals, or a qualification in accounting or finance is essential
New Company
Join an established software and technology business as the Client Support Officer, supporting clients across Australia and New Zealand.
You’ll become part of a collaborative team and have the flexibility to work completely remotely while building your experience across client support and software.
We actively encourage applications from any background.
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