Customer Service Officer

Customer Service Officer Hawthorne | Permanent

We’re looking for an efficient, capable Customer Service Officer who thrives in a busy environment and provides an exceptional experience for clients and their families.

The role:

You’ll be one of the first points of contact for new clients, supporting them from their initial enquiry through to a signed service agreement.

There’s no cold calling. You’ll be working with warm inbound enquiries and managing a mix of phone, email, text and administration.

• Respond to new client enquiries
• Explain services and answer questions
• Follow up referrals, documentation and service agreements
• Keep clients moving efficiently through the onboarding process
• Coordinate appointments and support therapist scheduling
• Maintain accurate information across HubSpot and other systems
• Manage multiple priorities in a busy environment

About you:

We’re open on background and happy to train the right person. You might already work in customer service or administration, or come from a fast-paced retail or hospitality environment.

You’ll be:

• Efficient and highly organised
• Confident and personable with clients
• Quick to learn new systems
• Strong across written and verbal communication
• Proactive with follow-up
• Comfortable working at pace and switching between priorities
• A genuine team player who is happy to jump in and support others

What’s on offer:

• Permanent opportunity with an immediate start
• Full-time preferred, however a four-day week could be considered for the right person
• Office-based initially, with the opportunity to work from home 1–2 days per week once established
• Full training and support provided
• Join a collaborative, fast-paced team.

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