On-Site Technician

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

We Are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the Role

We are seeking an experienced NV1 cleared On-Site Technician to join our team and provide high-quality desktop support and technical assistance at a customer site.

As the face of Fujitsu at the customer location, you will play a key role in ensuring the smooth operation of end-user technology, resolving technical issues efficiently, and delivering a high level of customer service.

The ideal candidate will have strong desktop support experience, excellent communication and customer service skills, and the ability to troubleshoot and resolve issues independently.

Responsibilities and Accountabilities

Desktop Support & Troubleshooting

• Provide on-site Level 1/Level 2 desktop and technical support to end users.
• Diagnose and resolve hardware, software, operating system and connectivity issues.
• Install, configure and maintain desktop computers, laptops, peripherals and other IT equipment.
• Perform routine maintenance, software updates and system upgrades.
• Assist users with technical issues and provide clear guidance on IT-related matters.
• Escalate complex or unresolved issues to the appropriate technical teams.

Customer Service & Communication

• Act as the primary on-site technical contact for the customer.
• Provide professional, responsive and customer-focused IT support.
• Build and maintain positive relationships with customers and end users.
• Communicate technical information clearly to both technical and non-technical users.
• Keep customers informed of progress and expected resolution timeframes.
• Document incidents, requests, troubleshooting steps and resolutions accurately.

Problem Solving & Incident Management

• Investigate technical issues and identify appropriate solutions.
• Use strong analytical and problem-solving skills to resolve unexpected technical challenges.
• Work independently while knowing when to seek assistance or elevate issues.
• Identify recurring issues and contribute to continuous improvement of support services.
• Follow established IT service management processes, procedures and security requirements.

Desirable

• Experience working in a customer-facing on-site support environment.
• ITIL or similar service management experience.
• Relevant IT certifications such as CompTIA A+, Microsoft or ITIL.
• Experience working within a large enterprise or government environment.
• NV1 Required

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender‑diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply.

For Security Cleared Roles – PLEASE NOTE

Due to the inherent requirements of the role, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).

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