Disability Support Worker (DSW / PCA) High Intensity & Complex Care

Job Description

About ACCORD CARE \n
\nACCORD CARE provides Supported Independent Living, in-home care, and community-based disability supports under the NDIS.\n
\nWe focus on:\n

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• Structured, consistent support delivery
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• Clear care planning and clinical guidance
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• Trained teams working in high-responsibility environments
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• Safe, person-centered care that maintains dignity and independence
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High-Intensity SIL Support Role – Complex Care Setting \n
\nThis is a high-responsibility Supported Independent Living (SIL) role supporting a participant with complex physical care needs in Ferntree Gully.\n
\nYou will work as part of a consistent, trained support team delivering structured, hands-on care where safety, accuracy, and calm decision-making are essential every shift.\n
\nThis is not a general disability support role. It requires experience in high physical support or complex care environments and the ability to confidently follow clinical care plans in a structured home setting.\n
What Your Shift Will Involve \n
\nYou will be responsible for delivering safe, structured care including:\n

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• Providing personal care including hygiene, grooming, and daily living support
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• Performing safe manual handling and hoist transfers (2:1 support where required)
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• Supporting mobility using assistive equipment such as wheelchairs, pressure care mattresses, and adjustable beds
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• Assisting with meal preparation including modified diets and dysphagia-aware support
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• Providing continence care and supporting skin integrity management
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• Completing pressure care routines and scheduled repositioning
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• Monitoring participant wellbeing and escalating any changes immediately
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• Supporting household tasks including cleaning and laundry
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• Following detailed care plans, risk management strategies, and escalation procedures at all times
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• Completing accurate documentation during and after shifts
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What Success Looks Like \n
\nSuccess in this role means:\n

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• Consistently delivering safe, reliable high-intensity care
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• Maintaining participant stability and comfort across shifts
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• Identifying and escalating changes in condition early and accurately
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• Working effectively within a structured SIL team environment
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• Strict adherence to care plans, clinical guidance, and safety protocols
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This Role Suits You If You Are \n

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• Calm, reliable, and confident in high-responsibility care environments
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• Experienced in high physical support, complex care, or SIL settings
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• Comfortable following structured clinical care plans and escalation pathways
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• Strong in communication and teamwork within care environments
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• Committed to maintaining dignity, safety, and consistency in care delivery
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This Role May NOT Suit You If You \n

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• Prefer low-responsibility or routine-only care work
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• Are not confident with manual handling or complex care requirements
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• Struggle to follow structured procedures and clinical direction consistently
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Essential Requirements \n

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• Certificate III or IV in Disability, Individual Support, Aged Care, or equivalent
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• Experience in high physical support or complex care environments
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• Manual handling and hoist experience
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• Experience with personal care, continence care, and meal assistance
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• Strong understanding of care plans, scope of practice, and escalation procedures
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• Current NDIS Worker Screening Check (or willingness to obtain)
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• Current First Aid & CPR (or willingness to obtain)
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• Full Australian working rights
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Desirable Experience \n

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• Experience in Supported Independent Living (SIL) settings
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• Knowledge of dysphagia and swallowing risk management
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• Nursing or clinical background
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What We Offer \n

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• Competitive pay rates
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• 12% superannuation
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• 5 weeks annual leave (for eligible roles)
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• Onsite training and structured onboarding for complex care environments
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• Ongoing support and supervision
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• Clear career progression pathways within disability services
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• Stable, consistent shift scheduling within a supportive team environment
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Apply Now \n
\nIf you are an experienced Disability Support Worker or PCA who thrives in high-intensity care environments and is committed to delivering safe, structured, person-centered support, we would like to hear from you.\n
\nPlease submit your resume outlining relevant experience.\n
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