Casual - Surge Workforce Officer

Job Description

Federation University Australia – Ballarat VIC

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• Multiple casual positions available until 26 February 2027
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About the role \n

You will provide quality customer service to current and prospective students at all levels of study, assisting with enquiries through all modes of services.

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You will:

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• provide assistance and advice to students with applications and enrolment enquiries;
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• promote our courses and support services to influence conversions and retention;
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• contact prospective current and prospective students to help them accept an offer and guide them through the enrolment process;
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• contact students who have requested a call as part of CRM conversion journeys; and
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• ensure all enquiries responded to are accurately recorded and resolved.
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About you \n

You will have demonstrated knowledge and experience in the provision and delivery of exceptional customer service and possess strong administrative services. You will also possess the ability to prioritise work and have demonstrated strong interpersonal and communication skills, in particular influencing skills.

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You will possess:

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• demonstrated computer literacy skills, including a working knowledge of Microsoft Office;
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• the ability to exercise initiative and work effectively, both independently and co-operatively;
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• the ability to develop a thorough understanding of administrative policies and processes; and
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• proven ability to work within a fast-paced environment and to be adaptable to change.
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All University positions must hold a valid Employee Working with Children Check (WWCC).

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Aboriginal and Torres Strait Islander people are encouraged to apply.

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