Service Desk Analyst - NV1

Job Description

Description \n
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At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our Service Continuity Team in Australia .

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The hours for this role will be 10:30-7 AEDT.

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NV1 Security Clearance is required for this role.

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Requirements \n
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What You’ll Do

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• Answer inbound calls and deliver prompt, friendly, and professional support.
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• Troubleshoot issues independently or collaborate with internal teams to drive resolutions.
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• Keep customers informed with clear, confident, and timely updates.
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• Log, prioritise, and manage tickets in ConnectWise, taking full ownership through to resolution.
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• Work closely within a supportive, tight-knit team that values collaboration, accountability, and doing things right the first time.
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What You’ll Bring

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• A mature, “own it” mindset with strong follow-through.
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• A team-first approach and a high level of accountability.
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• Clear communication skills and a practical, solutions-focused mindset.
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• A genuine passion for customer service and helping people.
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• A willingness to learn, grow, and build your skills — we’ll support you every step of the way.
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• Basic IT skills are preferred, with ITIL knowledge or IT certifications considered a bonus, not a requirement.
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• NV1 Security Clearance
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Benefits \n
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Why You'll Love Working Here:

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Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

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• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
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• Extensive training and development opportunities that enable continual growth as part of your career planning.
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• Extensive discounts and benefits to maximise your money.
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• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
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• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
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CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

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Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.