Service Duty Manager ($80,000)
Job Description
Company Description \n
Pullman East Melbourne is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.
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Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.
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The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.
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Hospitality is a work of heart ,
Join us and become a Heartist ®.
Job Description \n
Job Description
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As a Duty Manager, you will complete the following tasks (but not limited to):
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- Support the Front Office Manager in the daily management of the Front Office department. \n
- Ensuring the efficient and effective operation of the department during your shift while ensuring guest comfort and exceptional service at all times. \n
- Leading by example in providing passionate, knowledgeable and friendly service to all guests at all times. \n
- Deal effectively with guest complaints and feedback in an efficient and professional manner \n
- Implementing strategies to increase productivity and morale. \n
- You will be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service. \n
- Promoting the Accor Live Limitless Loyalty Program. \n
- Ability to work a flexible 7-day roster including AM, PM and night shifts as required \n
Qualifications \n
Qualifications
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The successful candidate will have previous experience in a similar role plus:
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- C Class Manual Driver’s License (Preferred). \n
- Previous hotel experience in Front Office GSA/Supervisor or DM role (Min 2 Years). \n
- RSA Certificate (Required). \n
- Well-developed problem solving and analytical skills. \n
- Exceptional customer service skills and the ability to motivate team members. \n
- Time management skills with the ability to multi-task. \n
- Opera experience desirable. \n
- Ability to work across a 7-day roster. \n
- Flexibility to work overnights. \n
Additional Information \n
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Valuable Savings and Perks : Enjoy discounted car parking right on site, plus exclusive deals on food & beverage—making every day at work rewarding as well as affordable.
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Global Accor Privileges : Get access to special Accor family and friends room rates across the globe, along with additional staff discounts at Accor hotels worldwide—perfect for your next getaway or a holiday with loved ones.
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Development and Opportunities: At Accor, your growth is our priority. Join us for outstanding career development, with world-class training and opportunities to advance across our global network.
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