Account Manager - Multipanel

Job Description

Description \n
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Multipanel is an Australian manufacturer on a mission to change construction for good. They've built one of Australia's only fully certified prefabricated waterproofing systems, cutting wet area build times from 6 days to 1, eliminating liquid membranes, and giving builders the certainty they need. Multipanel is scaling nationally and building a team that holds itself to a high standard.

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We are looking for a Sales Account Coordinator who will own a portfolio of reseller and builder accounts, not just maintain them, but actively grow them. You'll be the face of the business to your clients: responsive, commercially sharp, and deeply reliable. If you're hungry to perform in a structured, high-accountability environment where your contribution genuinely moves the number, we'd love to hear from you.
What you will be responsible for:

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Account Management & Relationships:

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• Manage a portfolio of reseller and project accounts as the primary point of contact, owning the relationship end-to-end.
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• Represent Multipanel in a way that builds trust, demonstrates expertise, and reinforces its position as category leader.
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• Identify and act on opportunities to grow conversion rates, deepen client relationships, and expand wallet share.
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Quoting & Estimating:

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• Review building plans and project documentation to identify product requirements and prepare accurate take-offs.
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• Prepare, issue, and follow up quotes with speed and precision, turnaround within 24 hours of receiving all required information.
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• Work closely with Design & Estimating to deliver customised solutions with accurate and timely handovers.
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Pipeline & Reporting:

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• Maintain a clean, disciplined sales pipeline in Monday.com - every opportunity tracked, every follow-up logged.
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• Collaborate with the broader sales team with full transparency, no silos, no duplicated effort.
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• Contribute ideas that improve how the sales function works and back those ideas with action.
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Requirements \n
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• 5+ years in an Account Manager, Internal Sales, or Sales Support role, ideally within building products, construction, or trade supply.
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• Ability to read and interpret building plans and complete basic take-offs.
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• Proven track record managing multiple accounts simultaneously without losing quality or responsiveness.
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Key Skills:

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• Strong commercial instincts - you understand margin, conversion, and the difference between activity and results.
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• Clear communicator, written and verbal, comfortable across all levels from site supervisors to procurement managers.
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• A relationship-first mindset with the resilience to handle setbacks and keep showing up for clients.
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• At ease in a small, fast-moving business where your input shapes how things work.
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Nice to Have:

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• Experience with Monday.com or similar CRM platforms.
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• Background in modular construction, multi-residential, or reseller trade channels.
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Benefits \n
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• Full-time permanent role based in South-East Melbourne.
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• A high-accountability environment where your performance is visible and rewarded.
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• Be part of a nationally scaling business at an exciting stage of growth.
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• A genuinely values-driven team, no politics, no passengers.
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