Service Development Manager

Job Description

\n A well-established community services provider, known for its comprehensive range of social welfare services, is actively seeking a dynamic and highly skilled individual to fill the role of Home Ageing Services Coordinator. Join the committed team in delivering high-quality services to seniors facing challenges associated with ageing, including dementia, chronic diseases, and mobility issues.\n
Position Summary: \n
\n As the Home Ageing Services Coordinator, you will play a vital role in supporting the Executive Team of the Home Ageing Services (HAS) Unit. Your primary responsibilities include developing and delivering top-notch services to seniors, ensuring alignment with established service guidelines, organizational policies, and Work Health and Safety (WHS) procedures.\n
Main Duties and Responsibilities: \n
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• Provide case management to home care clients, conducting assessments, and developing individualised support plans.
  
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• Actively promote and expand home care services, taking the lead in engaging potential clients.
  
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• Compile statistical data for efficient management of Home Care Services, update client details, and maintain the database.
  
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• Ensure services comply with funding requirements, program guidelines, Aged Care Quality Standards, and all relevant legislation.
  
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• Manage funding applications and projects related to care services, coordinating activities, resources, and ensuring timely completion.
  
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• Actively participate in ongoing quality improvement activities.
  
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• Fulfil any other duties as required by the Executive Team of the HAS Unit.
  
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Requirements \n
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• Tertiary qualification in nursing, health, welfare, or related areas.
  
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• Minimum 2 years' demonstrated experience in Government-funded home-aged care programs.
  
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• Knowledge and experience applying a person-centred approach and consumer-directed care model.
  
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• Strong ability in developing and implementing quality improvement measures.
  
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• Excellent spoken and written English, communication, interpersonal, time management, and computer skills.
  
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• Experience working with primary and allied health in providing services to clients.
  
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• Current First Aid Certificate.
  
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• Valid police check certificate or ability to obtain prior to employment.
  
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• Valid Australian Driver’s Licence with access to own vehicle.
  
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• Completion of at least two doses of COVID-19 Vaccination.
  
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Desirable \n
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• Experience in case management, marketing, and business management.
  
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• Demonstrated experience working within financial budgets.
  
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• Strong supervisory and organizational skills.
  
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• Ability to prepare funding submissions and reports independently.
  
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• Supervision and mentoring skills with experience in staff management.
  
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Benefits \n
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• As per Enterprise Agreement.
  
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• Salary packaging available.
  
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• Discount child care fees available for long day care, before and after school, and vacation care services.
  
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