Technical Service Representative - (AF258 - LiJi-2374-482-1)

Job Description

Job Brief:
\n Position: Technical Service Representative
\n Location: Smithfield, NSW 2164
\n Job type: Full Time | 38 hours/week
\n Salary Range: 80K AUD to 85K AUD

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Expon is a Sydney based company supplying Antas(R) construction sealants and adhesives in Australia. Our products are used in applications including the construction and installation of precast panels; facade; windows and doors; kitchen and bathrooms; roofing and waterproofing.
Responsibilities:
\n Providing technical support to customers in selecting and using of Expon construction sealant products including:

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• Testing and evaluating construction sealant products;
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• Organising and maintaining lab equipment and workplace, maintaining compliance to regulations and protocols in safety;
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• Evaluating customer project requirements, selecting and testing Expon products for compatibility;
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• Preparing samples, colour charts, test reports and application guidelines for customers;
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• Attending construction site to collect samples, to provide application guidelines and to conduct onsite testing.
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Developing and maintaining technical documentations to support business development including:

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• Authoring and updating Technical Datasheet and Safety Datasheet for Expon products;
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• Preparing and distributing regular technical communications for Expon products and applications;
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• Maintaining company’s chemical ledger for compliance;
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• Documenting and updating testing and application procedures.
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Participating in product development by:

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• Communicating with internal team and external partners for demand and technical requirements of new construction chemical products;
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• Testing and evaluating product samples;
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• Following market trend and innovative technologies related construction sealants.
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Specifying Expon products for upcoming projects by:

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• Communicating engineers, designers and specifiers for technical specifications required for construction sealants;
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• Developing specification documents as required;
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• Preparing customised proposals for technical approval of Expon products.
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Skills Required:

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• Minimum 1 year experience in developing, testing and evaluating of industrial sealants and adhesives.
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• Minimum 1 year experience in construction industry. Familiar with the application of sealants and adhesives in construction.
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• Knowledge of the requirements for construction sealants in National Conduction Code (NCC), relevant Australian, international and industrial standard.
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• Minimum bachelor’s degree in engineering or science relevant to chemistry or construction.
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• Strong communication skill. Minimum 1 year of previous customer or technical service experience.
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