Change Manager

Job Description

Description \n
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Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

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At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Change Manager to join our team in Australia.

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The Change Manager will be responsible for the effective execution, governance and ongoing maturity of CT’s Change Management process across a shared services environment. Working closely with customers, technical teams, Service Delivery Managers and the broader Service Management team, this role ensures changes are assessed, planned, approved, communicated and implemented in a controlled and consistent manner.

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NV1 Clearance is required for this role.

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Requirements \n
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What you'll do:

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• Manage the end-to-end Change Management process across Managed Services customers, ensuring changes are properly assessed, approved, scheduled, implemented and closed in accordance with governance requirements.
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• Review and coordinate change requests, validating risk and impact assessments, implementation and rollback plans, testing requirements, approvals and operational readiness.
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• Work closely with technical teams to confirm change scope, dependencies, scheduling and implementation approach, while maintaining accurate records in ITSM tools and supporting documentation.
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• Facilitate Customer Change Advisory Boards (CABs) and internal review forums, including agenda preparation, stakeholder engagement, change reviews, decision capture and communication of outcomes.
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• Maintain visibility of the Forward Schedule of Change and ensure configuration item updates and change documentation are accurately recorded.
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• Act as a key point of contact for customers, Service Delivery Managers, technical teams and stakeholders, providing guidance on Change Management processes, governance requirements and approvals.
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• Communicate change risks, schedules, requirements and outcomes to both technical and non-technical audiences, ensuring customer-specific compliance and effective stakeholder engagement.
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• Drive continuous improvement of Change Management practices, reporting, CAB effectiveness and process consistency, escalating risks, delays, non-compliance and recurring issues as required.
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What you'll bring:

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• Demonstrated experience in IT Change Management within an ITIL-aligned service management environment, including change governance, risk assessment and approval processes.
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• Experience facilitating CABs or similar governance forums, with the ability to assess change risk, impact, readiness and implementation requirements.
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• Strong stakeholder management and communication skills, with the ability to influence and provide guidance across technical, operational and customer-facing teams.
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• Proven ability to manage multiple customers, priorities and services within a managed services, shared services or enterprise IT environment.
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• Strong organisational skills, attention to detail and the ability to manage high volumes of change activity accurately and effectively.
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• Practical, process-driven mindset with the ability to balance governance, risk management, operational efficiency and continuous improvement.
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• Experience using ITSM platforms, change calendars, reporting tools and service management documentation.
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• ITIL Foundation certification required; additional ITIL, Change Management or Service Management certifications highly regarded.
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• Current NV1 Security Clearance is required.
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Benefits \n
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Why You'll Love Working Here:

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Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

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• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
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• Extensive training and development opportunities that enable continual growth as part of your career planning.
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• Extensive discounts and benefits to maximise your money.
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• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
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• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
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CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

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Note: A valid Vulnerable People / Working with Children Check (WWCC), Police Check, and NV1 Security Clearance are required.