Retail Jewellery Store Manager

Job Description

Role Overview<\/b><\/span>
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We are looking for a friendly, customer -focused Store Manager for a startup jewellery brand focused on modern, affordable designs for everyday wear.
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As a new retail venture, we are building our presence from the ground up and are looking for someone who thrives in a startup environment—hands -on, proactive, and ready to take ownership.
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As a Startup Retail Jewellery Store Manager, you will be responsible for running the store end -to -end—from sales and customer experience to operations, staffing, and execution.
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You will play a key role in building the store, driving revenue, and shaping the customer experience from day one.
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Key Responsibilities<\/b><\/span>
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• Drive daily, weekly, and monthly sales targets
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• Actively sell on the floor—this is a highly hands -on sales role
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• Upsell and cross -sell jewellery to maximise basket size
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• Track KPIs such as conversion rate, ATV, and footfall
  \n <\/li><\/ul>Store Setup & Execution (Startup Environment)<\/span>
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  • Support store launch activities including setup, merchandising, and display execution
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  • Ensure the store is always visually appealing and customer -ready
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  • Take ownership of fixing day -to -day issues without escalation
    \n <\/li><\/ul>Customer Experience<\/span>
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    • Deliver a warm, engaging, and personalised shopping experience
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    • Build repeat customers and local community engagement
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    • Handle customer queries, complaints, and after -sales service
      \n <\/li><\/ul>Team Management (Lean Team)<\/span>
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      • Recruit, train, and manage a small team of sales associates
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      • Prepare rosters aligned with peak shopping centre hours
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      • Lead by example—sell alongside the team
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      • Motivate team members to achieve targets
        \n <\/li><\/ul>Operations & POS<\/span>
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        • Manage billing, POS transactions, refunds, and cash handling
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        • Oversee opening and closing procedures
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        • Maintain daily sales and performance reports
          \n <\/li><\/ul>Inventory & Stock Control<\/span>
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          • Manage stock levels, replenishment, and stock takes
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          • Ensure accurate tagging, pricing, and display of jewellery
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          • Minimise stock loss and shrinkage
            \n <\/li><\/ul>Security & Compliance<\/span>
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            • Ensure safe handling of high -value jewellery items
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            • Follow mall and company policies
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            • Maintain store security and loss prevention practices
              \n <\/li><\/ul>Key Requirements<\/span>
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              • 2–5 years experience in retail, preferably in jewellery or fashion
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              • Proven sales ability (must be comfortable actively selling)
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              • Strong ownership mindset and ability to work independently
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              • Excellent communication and customer engagement skills
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              • Experience with POS systems and retail operations
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              • Ability to work weekends, late hours, and public holidays
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                Requirements<\/h3> Key Requirements<\/b><\/span>
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                • Previous retail or customer service experience (jewellery/fashion preferred)
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                • Strong communication and interpersonal skills
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                • Passion for jewellery, fashion, or accessories
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                • Basic understanding of sales techniques
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                • Ability to work in a fast -paced retail environment
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                • Flexible availability, including weekends and holidays
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