Client Care Coordinator
Job Description
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Client Care Coordinator
James Street Vet Hospital | Full Time
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James Street Vet Hospital is a well-loved veterinary clinic located in Logan, proudly serving our local community of pet lovers. Our fun, supportive, and highly skilled team is looking for a motivated “go-getter” with a bright personality to lead our front-of-house services and deliver exceptional client care.
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Check us out here:
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About the Role
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As our Client Care Coordinator, you’ll be the welcoming face of our clinic and a key part of ensuring a smooth, positive experience for both clients and their pets. Reporting to the Practice Manager, you’ll play an integral role in coordinating care, supporting the veterinary team, and maintaining a calm, organised, and professional environment.
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Key Responsibilities
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Deliver outstanding client service in a fast-paced, front-facing role
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Coordinate patient care and priorities alongside the veterinary team
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Manage appointment scheduling and booking systems
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Educate clients on services, wellness programs, and treatment options
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Handle accounts, including estimates, invoicing, and payments
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Maintain accurate records, reminders, and recall systems
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Ensure compliance with privacy and workplace health & safety standards
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Support marketing efforts including social media and campaigns
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Keep reception and waiting areas clean, organised, and welcoming
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About You
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Experience in a client-facing role within a veterinary or medical setting
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Strong organisational and multitasking skills
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Confident communicator with excellent verbal and written skills
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Compassionate, friendly, and calm under pressure
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High attention to detail and administrative accuracy
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A genuine love for animals and commitment to their wellbeing
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What We Offer
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A supportive, fun, and collaborative team environment
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An engaging role where no two days are the same
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Ongoing training and professional development opportunities
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Team incentives and recognition programs
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A workplace that genuinely values work-life balance and team culture
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This is a full-time position working Tuesday to Friday, 8:00am – 6:00pm .
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If you’re passionate about client care and love working with animals, we’d love to hear from you.
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Click here to Apply Now – we welcome your application!
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