Fraud Detection Officer Perth

Job Description

{\"description\": \"Due to continued growth in our GFMS team, we are looking for FT Analysts in our Fraud Detection team!\n
\n12 months secondment/contract\n
\nYou must be based in Perth to be eligible for this position.\n
\nYou must available to work on a 24/7 rotating roster.\n
\nThe Fraud and Scams Response Centre (FSRC) vision is to inspire confidence and create peace of mind. We strive to provide safe banking through prevention, detection and response.\n
\nFraud and Scams Response Centre consists of seven group level functions: Bankwest Financial Crime Services, Card Fraud, Digital Fraud, Branch Fraud, Originations & Scams, Fraud Capability Intel & Advisory, Analytics and Business Performance & Strategy.\n
\nDo work that matters\n
\nYou will deliver excellence in customer service and also innovation in dealing with customer's situations:\n
\nHandle inbound and outbound calls relating to potential Scam or Fraud activity\n
\nCreating peace of mind for our customers by providing exceptional service when handling inbound fraud/scam call enquiries\n
\nWorking in a high paced environment with a passion to inspire confidence in our customers, specifically when being faced with a fraud or scam situation\n
\nPerform the detection analyst over scam/fraud related events and ensure sound decisions are made whilst following the standard operating procedure.\n
\nIdentify digital fraud trends and report on these accordingly\n
\nManage a high volume of customer calls and scam alerts\n
\nPrompt escalation of issues/risks out of delegation and/or as required\n
\nMaintain an up-to-date focus on financial crime, security related trends and emerging issues, and share knowledge obtained.\n
\nWe're interested in hearing from people who have\n
\nStrong problem-solving and decision-making capability\n
\nHigh level of personal integrity & commitment to confidentiality & privacy principles\n
\nAvailability to be rostered across a 24 hour/7 day roster\n
\nFinancial Services Industry experience preferred with a focus on Online and Mobile correlated roles\n
\nDemonstrated experience in the delivery of excellence in customer service including personal, written and verbal skills\n
\nAbility to resolve basic customer complaints.\n
\nWhat will help you succeed?\n
\nYour strong customer service skills will enable you to build and maintain a positive relationship with customers by resolving and identifying potential fraud/scam activity and ensuring customers are banking as effectively as possible. You will also be able to demonstrate:\n
\nAn ability to work in a high volume call centre environment\n
\nThe ability to think outside the box and ensure the best solutions is provided to your customers to meet their financial needs\n
\nAble to perform well in an ambiguous environment\n
\nthe ability to interact with a wide range of customers and colleagues\n
\na desire to want to deliver excellent customer service\n
\nAbility to work in a fast paced & highly regulated environment\n
\nAt Bankwest we're proud to support flexible working. Once you have completed office-based training and we've set you up for success in the role to be able to work from home it may move to a hybrid role with a mix of WFH & office hub days. Working from home arrangements will be at your managers discretion.\n
If this sounds like you apply today! \n
\nIf you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.\n
\nWe're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on .\n
\nAdvertising End Date: 23/04/2026\", \"salary_raw\": \"Row(double=None, string=None)\"}