Club Manager - Fitness Centre
Job Description
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Candidate should be NZ or AU citizen only
\n About the Role
\n This client under fitness industry, the world’s largest co-ed fitness franchise with over 4,000 clubs worldwide; we believe fitness is more than a workout—it’s about improving quality and quantity of life.
\n We are looking for a motivated and people-focused Club Manager to lead daily club operations, drive membership growth, and deliver an exceptional member experience. This role is ideal for someone who thrives in a fast-paced, goal-driven environment and is passionate about helping others achieve their health and fitness goals.
\n This is a strong career pathway opportunity with structured training, development, and progression.
\n Key Responsibilities
\n As a Club Manager, you will be responsible for:
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Driving new member acquisition through lead generation and conversions
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Engaging with leads and existing members through calls, follow-ups, and in-person interactions
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Delivering outstanding customer service and building long-term member relationships
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Supporting Personal Trainers by generating and referring qualified leads
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Ensuring the club is clean, safe, and operating efficiently at all times
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Meeting and exceeding sales and performance targets
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Continuously identifying opportunities to improve member experience and club performance
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Leading by example in creating a positive, energetic, and welcoming club culture
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\n About You
\n You will thrive in this role if you are:
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People-focused– you genuinely enjoy helping others and creating great customer experiences
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Goal-driven– motivated by targets, performance, and personal growth
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Proactive– confident in sharing ideas and taking initiative
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Coachable– open to feedback and eager to learn and develop
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A natural leader– takes ownership and inspires others through action
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Passionate about health and fitness– understands the value of a healthy lifestyle
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Sales-oriented– comfortable with conversations that lead to membership growth
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\n Previous gym management experience is not required, as full training will be provided. However, prior sales or customer-facing experience is highly valued.
\n Requirements
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Previous sales or customer service experience (preferred)
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Senior First Aid Certificate (or equivalent)
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CPR Certification
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Working With Children Check
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National Police Check
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\n Career Pathway
\n This role is designed as a stepping stone into higher leadership positions within the fitness network, with opportunities for growth into senior club management and multi-site leadership roles.
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