Hotel All Rounder

Job Description

Company Description \n

Ibis Budget Newcastle are seeking energetic & enthusiastic Hotel All Rounder to work across both Front Office and Housekeeping to join our Team.

Job Description \n

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• Working across both Reception and Housekeeping
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• Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
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• Checking guests in and out Maintaining accurate guest accounts
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• Taking bookings, providing helpful information & entering reservations
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• Answering guests queries in a timely and efficient manner.
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• Addressing guest requests and handling guest complaints in a positive manner.
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• Working in Housekeeping, cleaning guests rooms and servicing
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• Strong Attention to detail
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Qualifications \n

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• Previous hotel front office reception experience preferable
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• Professional telephone manner and exceptional customer service skills
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• Are positive, friendly, and guest-oriented
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• Have a strong attention to detail
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• Are flexible and ready to work across a seven-day roster, including weekends and holidays
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Additional Information \n

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  What is in it for you:

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• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
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• Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
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• Opportunity to develop your talent and grow within your property and across the world!
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