Operations Manager

Job Description

Company Description \n

Mercure Alice Springs is seeking a passionate Operations Manager located in the Heart of Australia.

Job Description \n

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• Oversee day-to-day operations across all areas of the hotel, including Front Office, Reservations, Night Audit, Housekeeping to ensure that standards are maintained in these areas.
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• Lead and mentor FO team to achieve business goals and uphold service excellence.
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• Collaborate closely with the General Manager to implement strategies for revenue growth and cost control.
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• Ensure compliance with company policies, industry standards, and regulatory requirements.
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• Deliver exceptional customer experiences by maintaining high standards of quality, service, and cleanliness.
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• Monitor and manage budgets, stock, and operational expenses.
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• Act as a leader during peak service times, ensuring smooth and efficient operations.
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• A proactive approach to problem-solving and decision-making under pressure.
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Qualifications \n

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• Previous leadership experience in a hotel – a strong focus and passion for hotel operations
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• Good interpersonal skills with ability to communicate with all types of guests and of team members
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• Confident and articulate communicator, negotiator, and relationship builder
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• Flexible and able to embrace and respond effectively to change
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• Available to work within a rotating roster, including weekends, holidays and nights
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• Strong working knowledge of Opera/ Opera Cloud, Microsoft Outlook and Microsoft Office
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• Guest obsessed focus with the ability to flex in a fast paced and ever changing environment
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• Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments
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• Hold a valid Responsible Service of Alcohol certificate
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• A proactive approach to problem-solving and decision-making under pressure.
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• Sound knowledge of hospitality operations, financial management, and compliance.
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Additional Information \n

What is in it for you:

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• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage
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• Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun
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