Propertybase Client Services Specialist

Job Description

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The Propertybase Client Services Specialist is a vital part of our Internation Expansion team, responsible for providing outstanding support to our Customer Success and Support teams. Reporting to the GM, Propertybase, you will play a crucial role in ensuring smooth integration between Salesforce and other Business systems. If you enjoy working with data and dashboards this is an opportunity to join a dynamic, fast paced and growing multi-national company in a highly visible role.

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ESSENTIAL RESPONSIBILITIES & DUTIES: \n
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• Administer, configure, and optimize Salesforce to support customer operations workflows.
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• Maintain data integrity by managing deduplication, validation rules, and automation processes.
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• Partner with stakeholders to gather business requirements and implement new Salesforce features or enhancements.
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• Build and manage reports, dashboards, and analytics to track key metrics for Customer Success and Support teams.
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• Provide end-user support, training, and troubleshooting while ensuring best practices are followed.
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• Manage integrations between Salesforce and other business systems, ensuring seamless data flow and accuracy.
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• Maintain clear documentation of system configurations, workflows, and processes.
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• Ensure compliance with company security policies, data governance standards, and regulatory requirements.
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• Continuously seek opportunities to improve Salesforce usability, scalability, and adoption across the organization.
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QUALIFICATIONS & SKILLS: \n
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• Strong understanding of Salesforce best practices, configurations, and automation tools (e.g., Flow, Process Builder, Apex triggers).
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• Experience with Salesforce reports, dashboards, and data management.
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• Familiarity with third-party integrations (e.g., Zapier, Tableau, or customer support platforms).
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• Ability to troubleshoot technical issues and provide clear, timely end-user support.
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• Strong analytical and problem-solving skills with keen attention to detail.
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• Excellent communication and collaboration skills, with the ability to translate business needs into practical Salesforce solutions.
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• Minimum 2 years of experience in Salesforce administration.
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• Salesforce certifications required.
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