Service Desk Engineer - Audio Visual Specialist

Job Description

Description \n
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Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

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At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Engineer - Audio Visual to join our team in Australia in a hybrid working arrangement, partly on-site and partly remote.

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Requirements \n
What You'll Do \n

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• Provide Level 1 and Level 2 support for Audio Visual (AV) incidents and service requests across meeting rooms, boardrooms, and collaboration spaces.
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• Troubleshoot and resolve issues across AV systems, including audio, video, conferencing, control systems, displays, projectors, cameras, microphones, and room connectivity.
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• Support collaboration technologies including Microsoft Teams Rooms, Cisco Webex, Crestron, QSC, AMX, and Cisco room systems.
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• Deliver responsive support for live meetings, executive presentations, and business-critical events, ensuring minimal disruption.
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• Perform preventative maintenance, firmware updates, and system monitoring to maximise AV performance.
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• Log, prioritise, and resolve incidents in ITSM systems, escalating complex issues to internal teams or vendors where required.
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• Maintain accurate documentation, contribute to the knowledge base, and identify opportunities to improve AV services.
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What You'll Bring \n

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• Experience providing Level 1 and Level 2 support within enterprise AV or collaboration environments.
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• Hands-on experience supporting AV technologies such as Microsoft Teams Rooms, Cisco Webex, Crestron, QSC, AMX, or similar platforms.
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• Strong troubleshooting skills across AV hardware, conferencing technologies, audio, video, control systems, and signal flow.
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• Experience using ITSM or ticketing systems and working within SLA-driven support environments.
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• Basic networking knowledge, including TCP/IP, PoE, VLANs, and AV connectivity troubleshooting.
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• Excellent customer service, communication, and problem-solving skills, with the ability to support technical and non-technical users.
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• Ability to work independently in a client-facing environment while managing competing priorities.
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Benefits \n
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Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

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• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
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• Extensive training and development opportunities that enable continual growth as part of your career planning.
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• Extensive discounts and benefits to maximise your money.
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• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
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• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
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CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

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Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.