Front Office Receptionist

Job Description

Company Description \n

Ibis Melbourne Hotel & Apartments is looking for a Part Time Hotel Receptionist to join this ever thriving and exciting environment! Ibis Melbourne Hotel & Apartments is a 250 room Hotel including Apartments with a lively Restaurant and three Conference spaces located near the vibrant Melbourne CBD and Queen Victoria Markets.

Job Description \n

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• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist
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• Support and value the contributions of all team members, creating trust and empowering our people
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• Treat guests and team members from all cultural groups with respect, sensitivity and transparency.
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• Be an advocate of ALL: Accor’s loyalty program to non members
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• Checking guests in and out Maintaining accurate guest accounts
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• Taking bookings, providing helpful information & entering reservations
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• Answering guests queries in a timely and efficient manner.
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• Addressing guest requests and handling guest complaints in a positive manner.
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• Liaise with inter departments to assist guest and advise of room moves
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Qualifications \n

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• Previous hotel front office reception experience preferable
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• Professional telephone manner and exceptional customer service skills
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• Excellent communication, interpersonal and time management skills
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• A friendly and positive can-do attitude who enjoys working in a team
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• Previous experience Opera desirable not essential
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Additional Information \n

What is in it for you:

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• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
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• Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
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• Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
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