Disability Support Worker-Complex Care

Job Description

About ACCORD CARE \n
\nACCORD CARE provides Supported Independent Living, in-home care, and community-based disability supports under the NDIS.\n
\nWe focus on:\n

\n
• Structured, consistent support delivery
\n
• Clear care planning and clinical guidance
\n
• Trained teams working in high-responsibility environments
\n
• Safe, person-centered care that maintains dignity and independence
\n

High-Intensity SIL Support Role – Complex Care Setting \n
\nThis is a high-responsibility Supported Independent Living (SIL) role supporting a participant with complex physical care needs in Ferntree Gully.\n
\nYou will work as part of a consistent, trained support team delivering structured, hands-on care where safety, accuracy, and calm decision-making are essential every shift.\n
\nThis is not a general disability support role. It requires experience in high physical support or complex care environments and the ability to confidently follow clinical care plans in a structured home setting.\n
What Your Shift Will Involve \n
\nYou will be responsible for delivering safe, structured care including:\n

\n
• Providing personal care including hygiene, grooming, and daily living support
\n
• Performing safe manual handling and hoist transfers (2:1 support where required)
\n
• Supporting mobility using assistive equipment such as wheelchairs, pressure care mattresses, and adjustable beds
\n
• Assisting with meal preparation including modified diets and dysphagia-aware support
\n
• Providing continence care and supporting skin integrity management
\n
• Completing pressure care routines and scheduled repositioning
\n
• Monitoring participant wellbeing and escalating any changes immediately
\n
• Supporting household tasks including cleaning and laundry
\n
• Following detailed care plans, risk management strategies, and escalation procedures at all times
\n
• Completing accurate documentation during and after shifts
\n

What Success Looks Like \n
\nSuccess in this role means:\n

\n
• Consistently delivering safe, reliable high-intensity care
\n
• Maintaining participant stability and comfort across shifts
\n
• Identifying and escalating changes in condition early and accurately
\n
• Working effectively within a structured SIL team environment
\n
• Strict adherence to care plans, clinical guidance, and safety protocols
\n

This Role Suits You If You Are \n

\n
• Calm, reliable, and confident in high-responsibility care environments
\n
• Experienced in high physical support, complex care, or SIL settings
\n
• Comfortable following structured clinical care plans and escalation pathways
\n
• Strong in communication and teamwork within care environments
\n
• Committed to maintaining dignity, safety, and consistency in care delivery
\n

This Role May NOT Suit You If You \n

\n
• Prefer low-responsibility or routine-only care work
\n
• Are not confident with manual handling or complex care requirements
\n
• Struggle to follow structured procedures and clinical direction consistently
\n

Essential Requirements \n

\n
• Certificate III or IV in Disability, Individual Support, Aged Care, or equivalent
\n
• Experience in high physical support or complex care environments
\n
• Manual handling and hoist experience
\n
• Experience with personal care, continence care, and meal assistance
\n
• Strong understanding of care plans, scope of practice, and escalation procedures
\n
• Current NDIS Worker Screening Check (or willingness to obtain)
\n
• Current First Aid & CPR (or willingness to obtain)
\n
• Full Australian working rights
\n

Desirable Experience \n

\n
• Experience in Supported Independent Living (SIL) settings
\n
• Knowledge of dysphagia and swallowing risk management
\n
• Nursing or clinical background
\n

What We Offer \n

\n
• Competitive pay rates
\n
• 12% superannuation
\n
• 5 weeks annual leave (for eligible roles)
\n
• Onsite training and structured onboarding for complex care environments
\n
• Ongoing support and supervision
\n
• Clear career progression pathways within disability services
\n
• Stable, consistent shift scheduling within a supportive team environment
\n

Apply Now \n
\nIf you are an experienced Disability Support Worker or PCA who thrives in high-intensity care environments and is committed to delivering safe, structured, person-centered support, we would like to hear from you.\n
\nPlease submit your resume outlining relevant experience.\n
\n