Warehouse Storeperson (Tiles - Brookvale)

Job Description

Warehouse Storeperson (Tiles - Brookvale)

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About us: Hardware & General is a family-owned building and plumbing supplier based in Sydney. Founded in 1960 by Walter MacGregor, we've grown from a single corner store into a network of retail outlets across Sydney, while remaining proudly family-run and now in our third generation.

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Our core customers: Builders and trade professionals, and we pride ourselves on delivering the products, expertise, and service they rely on to get the job done.

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Our locations: Brookvale (our flagship site with multiple specialist sales centres), Peakhurst, Mona Vale, Terrey Hills, Hornsby, and Dural.

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What You'll Be Doing:

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This role is split between warehouse operations (70%) and customer service/sales (30%). You will ensure the smooth running of the warehouse and yard by safely handling stock, managing deliveries, and keeping inventory organised. You will also support customers in-store by providing great service, product advice, and assisting with sales.

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Key Responsibilities Include:

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Warehouse & Yard (approx. 70%)

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• Safely operate a forklift and handle materials including loading, unloading, sorting, counting, and organising stock
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• Receive incoming goods and allocate them correctly to the warehouse or store
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• Prepare and load orders for delivery and monitor stock levels
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• Report damaged or missing stock and support order fulfilment across departments
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• Work across warehouse, store, and yard areas as needed
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• Follow all Work Health & Safety (WHS) policies and procedures
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Customer Service & Sales (approx. 30%)

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• Engage with customers, identify needs, and recommend suitable products
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• Process quotes, sales orders, returns, and scheduling accurately
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• Build strong customer relationships to encourage repeat business
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• Work with internal and external teams to support customer requirements
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• Resolve customer issues and escalate where required
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What We're Looking For:

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• Ability to prioritise tasks and work independently
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• Physically fit and able to lift up to 25kg when required
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• Previous experience with building materials is an advantage (not essential)
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• Strong communication skills and a team-focused attitude
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• Reliable with a strong commitment to safe work practices
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• Ability to understand customer needs and provide suitable solutions
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• Confident in recommending additional products to support sales outcomes
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• Accurate with transactions, stock handling, and following safety procedures
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• Current Forklift Licence (LF)
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• Previous warehouse or yard experience
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• Experience in the tiles, building, or home & garden industry (preferred)
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What You'll Get in Return:

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• Attractive staff discounts across all our premium brands
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• Supportive, experienced, and secure team environment with long-standing employees, where collaboration and stability are valued
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Join a business with a proud family history and make an impact from day one.

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Apply now to grow your career with Hardware & General!