Customer Banking Specialist Relief - Margaret River Hub

Job Description

We are looking for a part time Customer Banking Specialist Relief to work between our multichannel Margaret River and Dunsborough branches! \n
\nThis role is 33.75 hours per week, Monday to Friday 9am - 4.30pm\n
What is a Multi Channel Branch? \n
\nOur branches serve customers through a variety of different means.\n
\nOn some days, our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions. On the remaining weekdays we assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment. The days are set and vary from branch to branch.\n
\nTogether we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:\n
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• Assist customers with general banking transactions, answering questions and queries
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• Build a personal connection with customers through meaningful conversations face to face and through our direct channels
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• Work with customers to use our in-branch technology and digital banking options
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• Complete Financial Health Checks to assess customers' financial needs
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• Process applications for personal loans, credit cards and associated products
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• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
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• Be provided with continuous training and development to support your career aspirations
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We're interested in hearing from people who have: \n
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• A passion for delivering outstanding customer service with every interaction
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• The ability to have great conversations and confidence to ask challenging questions
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• Problem solving attitude and curiosity in finding the right solutions
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• An open approach to learning new things and goal oriented
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• An ability to work collaboratively as a team to deliver a seamless customer experience
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\nDon't wait, apply today!\n
\nAboriginal &/or Torres Strait Islander people encouraged to apply!\n
\nIf you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.\n
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\nAdvertising End Date: 20/03/2026