Desktop Home Assessor
Troocoo Pty • Melbourne, AU
9 days ago
Job description
We're seeking an experienced Desktop Home Assessor to join a growing team within the insurance and claims industry.
This is an excellent opportunity for someone with a background in building, construction or insurance assessing who enjoys problem-solving, managing claims end-to-end and delivering positive customer outcomes.
The Role
- Assess residential property damage using virtual assessment technology.
- Prepare accurate damage reports and detailed Scopes of Work.
- Review builders' scopes, validate repair costs and negotiate fair outcomes with repairers.
- Determine appropriate repair methods, balancing quality, compliance, cost and customer expectations.
- Manage a portfolio of claims from initial assessment through to repair completion.
- Maintain regular communication with customers, builders, suppliers and internal stakeholders.
- Monitor repair progress, ensuring claims are finalised within agreed timeframes and quality standards.
- Ensure compliance with relevant industry standards, policies and procedures.
About You
- Experience in building, construction, property repairs or insurance assessing.
- A strong understanding of building damage, repair methodologies and construction processes.
- Experience preparing or reviewing Scopes of Work and validating repair costs.
- Excellent communication, negotiation and stakeholder management skills.
- Strong organisational skills, with the ability to manage competing priorities and meet deadlines.
- A customer-focused approach with strong problem-solving and conflict resolution skills.
- Confidence using technology and adapting to virtual assessment tools.
- Trade experience is highly regarded, and insurance experience is advantageous but not essential.
The Benefits
- Ongoing training and development opportunities.
- Access to modern technology and tools to support your work.
- Additional paid leave, including a paid ME day and volunteer day.
- Paid parental leave.
- Employee discounts and reward and recognition programs.
- Access to an employee benefits and discounts platform.
- Opportunities to be part of a collaborative, supportive team.
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