Customer Service - Call centre

Tridon Australia specialises in the manufacture and distribution of products to the industrial, automotive hardware and export markets. It is a 100% Australian owned and managed company. Tridon prides itself on quality, customer service, technical support and product range whilst maintaining global standards in quality management, environmental awareness and safety.

Due to one of customer service staff recently leaving we have the need for an additional Customer Service team member to join our friendly supportive call centre.

Qualifications & experience

Previous experience in customer service or call centre operations, delivering exceptional customer service in a dynamic fast paced office environment.

Ability to converse with customers in order to understand and accurately address customer needs while maintaining a professional manner.

Certificates of course completion in phone skills, word processing, and typing is advantageous.

Excellent communication, team player, attention to detail and prioritisation skills is essential.

Must be comfortable multitasking—talking and typing simultaneously.

Australian work rights are required for this position.

Tasks & responsibilities

Answer customer telephone calls and address customer requests.

Enter accurately and process orders received over the phone, sent by email or received by other electronic means into computer system.

Intermediate level computer proficiency is required for order entry and system use.

Contact the customer to clarify any questions that may relate to the customer's order.

Prepare order responses for EDI generated orders in the appropriate computer application.

Resolve customer enquiries using provided product details or refer the call to the relevant department.

#J-18808-Ljbffr