RTO Quality & Compliance Manager

St John Ambulance Australia – Melbourne VIC

St John Ambulance is a community-driven organisation with a proud 140-year history of providing First Aid in Australia. We are consistently recognised as one of Australia's Top 5 Most Trusted Charities, a testament to the commitment, service, and integrity of over 19,000 skilled and dedicated staff, volunteers, and members.

What we offer

At St John Ambulance Australia, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, you'll enjoy a range of benefits, including:

Comprehensive training and development opportunities to support your career growth

Flexible work arrangements and a focus on work-life balance

Generous leave entitlements, including paid parental leave

Access to our employee wellbeing program and other health and wellness initiatives

Discounts on a range of products and services, including our first aid training courses

Your role

Reporting to the National Training & Development Director, the RTO Quality & Compliance Manager leads the organisation’s compliance and quality assurance framework across national training operations. You will translate complex regulatory obligations into practical systems, processes and controls, maintain audit readiness, manage one direct report, and provide compliance leadership to State and Territory teams and St John network partners.

You will work closely with the Learning Resources Development Manager, Digital eLearning Team, Marketing, Operations and Clinical Governance to embed compliance across the organisation.

Key responsibilities

Lead and continuously improve the RTO compliance and quality assurance framework.

Interpret regulatory requirements and maintain organisation-wide audit readiness.

Lead internal audits, validation, external audit preparation and corrective actions.

Review accredited training and assessment resources for pre-release and ongoing compliance.

Oversee training product changes, scope, transition arrangements and document control.

Manage compliance oversight of St John network training arrangements.

Oversee regulatory reporting, data integrity, funding obligations and records management.

Lead the Quality & Compliance function and build compliance capability across the organisation.

Your experience

Senior compliance, audit or quality assurance experience within an RTO or regulated VET environment.

Deep knowledge of the Standards for RTOs, AQF, VET Quality Framework and relevant funding obligations.

Proven experience leading ASQA audit preparation, evidence coordination, validation and rectification.

Experience reviewing accredited training and assessment resources for regulatory and training product compliance.

Experience overseeing third-party or network arrangements, regulatory reporting, data integrity and continuous improvement.

Strong analytical, communication, stakeholder, and people leadership skills; familiarity with RTO LMS and SMS platforms.

Qualifications /Licences

TAE40116 Certificate IV in Training and Assessment, or Higher qualification in adult education, compliance, quality management or a related field‑highly desirable

Current Working with Children Check or willing to obtain one

National Police Check

Australian right to work

Ability to travel occasionally to states and territories for audits, training and operational support

Location

Melbourne. Hybrid working is available, with regular engagement across internal and external stakeholder groups.

Please note

St John is committed to the safety and well-being of all children who participate in St John activities, programs, events, or services. St John has zero tolerance for child abuse and neglect. We take all allegations and concerns about abuse very seriously. St John will always strive to ensure that children do not experience abuse, neglect, harm, or exploitation during their involvement with us.

St John values diversity and is committed to fostering a welcoming, respectful, and inclusive workplace. We encourage applications from First Nations people, people living with disability, gender and sexually diverse people, and people who have come to Australia as migrants and refugees.

Learn more about our commitments at https://stjohn.org.au/position-statements

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