Desktop Support Engineer

Must Have:

Service Now Tool, Active Directory, SCCM (Microsoft Configuration Manager). Imaging / autopilot, Intune / iPhones, Office 365, Windows10 / 11, Video Conference room support. Printer Issues, Hardware Troubleshooting, Blue Screen Error / Hardware Issues, Encryption, Network Support.

Overview:

We are seeking a skilled Desktop Support Technician to join our IT team. As a Desktop Support Technician, you will be responsible for providing technical support and troubleshooting assistance to our employees. This is a great opportunity to utilize your knowledge of network administration, technical support, and IT support to ensure the smooth operation of our organization's computer systems.

Responsibilities:

• - Provide desktop support to end-users, including troubleshooting hardware and software issues
• - Install, configure, and maintain computer systems and peripherals
• - Set up and troubleshoot network connectivity for desktops and laptops
• - Manage user accounts and permissions in Active Directory
• - Assist with software installations and upgrades
• - Respond to help desk tickets in a timely manner and provide resolution or escal as necessary
• - Collaborate with team members to resolve complex technical issues
• - Document technical procedures and solutions for future reference

Qualifications:

• - Proven experience as a Desktop Support Technician or similar role
• - Strong knowledge of network administration, technical support, and IT support principles
• - Proficiency in operating systems such as Windows, Linux, and Mac OS
• - Familiarity with office productivity software (e.g., Microsoft Office)
• - Experience with SCCM, Remedy, or ServiceNow ticketing systems is a plus
• - Knowledge of VPN technologies and remote access tools
• - Excellent problem-solving skills and attention to detail
• - Strong communication and interpersonal skills

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