Payments Analyst

Payments Analyst
Melbourne, Australia
Onsite
82000 - 103000 USD + Bi Annual Performance Bonus

My client is a small, experienced team behind some of the fastest-growing platforms in crypto, sports and iGaming and they are looking for a Payments Analyst to support with fiat payments while reporting to the Payment Operations Lead.

What you will do

• Support the onboarding of new PSPs
• Build dashboards and alerts covering approval rates
• Investigate falling approval rates, error codes and routing problems
• Handle payment escalations from Customer Support and fix recurring issues at source
• Manage day-to-day relationships with PSPs and payment partners
• Review deposit and withdrawal conversion and fees by PSP to raise approval rates and lower costs
• Monitor for suspicious payment activity and adjust fraud rules while keeping friction low for genuine players
• Produce performance reports and PSP scorecards for leadership, and keep integration and escalation documentation up to date

What you will bring

• 1 to 3 years' experience in payments, fintech, iGaming, e-commerce or with a PSP
• A solid grasp of payment flows, APIs, PSPs, acquirers and orchestration across cards, bank transfers and local payment methods
• Working knowledge of fraud types such as chargebacks, account takeover and mule activity, and of rule and threshold tuning
• Strong Excel skills (pivot tables, lookups, modelling) and experience with BI and monitoring tools
• The ability to turn transaction data into clear actions for internal teams and external partners
• Confidence working across teams and directly with PSP technical contacts
• A proactive, solutions-focused approach and good judgement under pressure

Nice to have

• Experience with a payment orchestration platform
• Local payment methods experience across international markets
• A track record of launching payments in new markets quickly
• In-depth knowledge of the online gambling sector

This role is based in Melbourne and may involve occasional travel.

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