Site Leadership - Expression of Interest

Pacific Pet Resort (Kip Happy Stays)

Site Leadership Opportunities

(Multiple leadership levels available | On-site accommodation available for the right candidate)

As the leading provider of pet care services across Australia, Kip Happy Stays sets the benchmark for excellence, ensuring every pet receives the ultimate in care and enrichment during their stay.

We’re looking for passionate and capable leaders to join our team at Pacific Pet Resort . Whether you’re an experienced Site Manager, a developing Assistant Manager, or an emerging Team Lead ready to take the next step, we’d love to hear from you.

This is an exciting opportunity to play a hands‑on role in a fast‑paced, animal‑loving environment—blending operational excellence, customer service, and team leadership. Extensive support from our Head Office team is provided. For the right candidate, on‑site accommodation may be available as part of the package.

Successful candidates must be able to work a full‑time roster with shifts scheduled between the hours of 7 am to 6 pm Monday to Sunday – some weekend availability is required; rosters can be discussed in more detail with shortlisted candidates. You must also be able to work our peak periods of school holidays, Christmas and Easter.

What You’ll Do

• Leading, motivating, and developing a team to deliver exceptional pet care and customer service.
• Managing day‑to‑day site operations, including rostering, staff coordination, facility upkeep, and compliance.
• Supporting or overseeing customer bookings, enquiries, and service delivery.
• Driving site performance, including quality, safety, and efficiency.
• Maintaining a clean, safe, and enriching environment for all pets in our care.
• Engaging with customers and community through social media and local initiatives.

Monitoring and reporting on maintenance, inventory, and operational needs.

About You

Why Kip?

How To Apply

If you’re a passionate people leader – whether your experience is in animal care or another customer‑focused industry, we’d love to hear from you.

Please submit your cover letter and resume outlining your experience and the level of leadership role you’re interested in.

Shortlisted candidates will be invited to complete a brief one‑way video interview as the first step of our recruitment process.

Successful candidates will be required to complete (at Kip’s cost) a National Criminal History Check as part of pre‑employment screening.

If you have any questions, contact us at jobs@kip.com.au .

We can’t wait to hear from you!

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